حول Rhea Medenilla:
Freight Forwarding, Shipping, Logistics
تجربة
AIR & OCEAN OPERATIONAL AND PROCESS EXCELLENCE EXECUTIVE – Operational Support and Training
SCHENKER MIDDLE EAST FZE
June 17, 2018 up to present
MAIN FUNCTION: Primary function of the work-stream is to ensure and enable day to day operational standardization across network. To provide training and support to network (Middle East and Africa) and execute testing.
• Drive adherence to Operational SOPs, KPIs and regulatory compliance
• Deployment of strategic initiatives n the area of process optimization and digitalization in the
network (Middle East and Africa)
• Execute training portfolio for business processes and systems for Middle East and Africa
o Organize and conduct both in class and web-based trainings
• Execute continuous improvement program for ocean operations
• Provide onsite and remote support to operational staff in all process and core system related
areas
• Act as a triage for all service failures, analysis of root cause, determine and ensure corrective
action plans are executed
• Handling and resolution of operational staff Service Now support ticket
• Perform User Acceptance Testing (UAT) against releases of core systems and/or new
operational tools
• Escalation point for business support and issue resolution
SENIOR SUPERVISOR – OCEAN EXPORT OPERATIONS SCHENKER PHILPPINES INC.,
June 01, 2014 – May 15, 2018
MAIN FUNCTION: Monitor team performance and ensure that tasks are being done based on the requirement of internal and external customer and provide directions, instructions, and guidance to the team for achieving a certain goal. Serve as a focal point to communicate and resolve issues regarding export documentation and operations processing.
Operations:
• To supervise, assist and monitor the preparation and execution of the export documentations, day to day operations and verify the accuracy and quality of cargos’ information in compliance with customer, carrier, company and legal standards.
• To recruit, retain and motivate team members achieve and maintain the required standards of performance. To evaluate, reallocate resources, monitor and regulate team member’s performance and workload and provide assistance when necessary to ensure optimal efficiency.
• To review standard operating procedures regularly to comply with customer’s and company requirements.
• To analyze all irregularity with customers (internal and external) shipment status information, documentation, and compliance to operating procedures and other related matters.
• Prepare and submit accurate and timely reports (daily and monthly) required by management and customers. Ensure that each task is being done to meet KPI standards, as per the company’s procedure including the KPI of internal/external clients.
• Monitor shipments of team member, responsible for escalated issues and concerns related to documentation.
Accounting:
•
• •
To ensure accuracy of invoices prepared by operations against selling rates and other supporting documents and the completeness and correctness of charges and party being billed for every shipment.
To analyze each shipment job processed and determine its profitability/loss impact in preparation to month end closing.
To make accurate and timely billing adjustment (i.e. credit, debit note and incoming credit note) when required.
AIR & OCEAN CUSTOMER SERVICE / IMPORT & EXPORT SCHENKER PHILPPINES INC.,
September 15, 2010 – November 2013
MAIN FUNCTION: Dealing with customers’ (internal and external) inquiries, provide cargo status information, and act as a liaison between clients and operations & other departments to ensure efficient service levels are delivered to the clients.
• Handles Regional and Global accounts.
• Interact with customers in arranging their international shipments, pro-actively monitor shipment in-transit and keep customer appraised with regards to departure/arrival times, delays or transit issues and help to ensure we meet or exceed customer expectations always.
• Bookings and coordinates cargo arrangement with ultimate carrier, transport management team and accredited customs brokers and other third-party service providers. Ensure that established relationships are maintained.
• Maintains Data Entry of all bookings, transactions, shipments of each customers and all operational works.
• Handles all communications (i.e., telephone, e-mails, fax, etc.), inquiries of customers (internal and external) and overseas partners and provide timely responses and escalations as needed. Ensure that all these communications are being handled professionally and appropriately.
• Prepare and submit accurate and timely reports (daily and monthly) required by management and customers. Ensure that each task is done to meet the KPI standards, as per the company’s procedure.
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BILLING COORDINATOR / OCEAN DEPARTMENT SCHENKER PHILPPINES INC.,
November 2013 – May 2014
December 2007 – September 2010
MAIN FUNCTION: Responsible to the prompt and accurate preparation and submission of all bills, invoices, debit notes and the like to clients and agents; assists in the preparation of statistical and other reports required by clients, agents, and the management.
• Gathering of all liquidation per job
• Preparation of a checklist of all the charges for easy identification of unliquidated charges due to late billing
• To analyze each shipment job processed and determine its profitability/loss impact in preparation to month end closing
• To make accurate and timely billing to client or agents and billing adjustment (i.e. credit, debit note and incoming credit note) when required.
التعليم
Tertiary Level: Philippine Maritime Institute (PMI)
Bachelor of Science in CUSTOMS ADMINISTRATION
2002 – 2006
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