Riajul Islam

• Core competencies include 12 years of Exceptional Customer Service with Sales Experience.
• Knowledge of excellent Customer Service and Relationship Management skills.
• Strong Negotiating skills with excellent Communication and Interpersonal skills.
• High degree of commitment to the organization with good integrity.

Cellular phone repair technician
al atheer mobile phones trading - Abudhabi,
United Arab Emirates
DEC 2014 - Currently
Performed quality control measures to gauge quality control.
Used desoldering pump to remove and replace solder wires and cables.
Provided estimates and quotes for repairs to customers.
Handled day-to-day smartphone and tablet repairs and maintenance,
consistently meeting high service standards.
Replaced components to enhance functionality of mobile device.
Diagnosed battery problems to determine root of cause.
Troubleshot mobile camera to repair damage.
Fixed logic board issues caused by water damage.
Maintained clean, tidy working areas to provide secure store environment for
staff and customers.
Addressed queries and concerns regarding mobile capacity and features.
Tested functionality of mobile device to monitor range.
Updated front-of-house sales teams on customer order progress, improving
overall customer care provisions.

Bangladesh Open university
chattogram, Bangladesh
JAN 2008 - NOV 2009
CO U R S E O R C E RT I F I CAT E
Mobile phone servicing & repairing
Department of youth development ministry of youth & sports
APR 2019 - APR 2019