Rizwan Mapkar

Working hard with smartness and effectively.

Abu Dhabi Islamic Bank                             Operation supervisor                              June-2009 –March-2021              

CBI Bank                                                         Senior Operation Clerk                           April 2006 to April 2009

BMC Bank (India)                                                Senior Clerk                                                    September 1995 to March 2006

MAJOR JOB RESPONSIBILTIES -GLOBAL FUND TRANSFER UNIT

 Knowledge of banking software/ application like Mosaic, Phoenix, Smart connect, intellect and Ambit etc.
 Ensuring that pre-processing due diligence are done on requests received through workflow.
 Assisting the unit in processing of all funds transfer instructions received before cut-off time.
 Investigate & query outstanding entries
 Provide best customer service to business partners and maintain TAT as per agreed SLA.
 Constantly strive to minimize all kinds of errors while processing requests.
 Coordinating with the Central Operation for Swift Message release and completion of payment.
 Prioritizing high value payments including (PBG and Priority Customers)
 Updating MIS Dash Board and Reconciliation of Map and Sundry Account’s.
 Support team to complete the assigned projects on time.

BRANCH OPERATIONS
 Cash Vault – Dual control of branch vault.
 Providing cash to tellers for daily business transactions, approving daily transactions for remittance and other products, where applicable approving the override of transactions exceeding specified teller limits.
 Managing branch as per cash holding limit
 Approve all clearing items referred to the branch through ICCS
 Review and approve work processes and documentation and system input reports, accomplished on account of deposit sales and retail and institutional services, by customer service staff.
 Control and supervision of operation work processes for compliance with ADIB’s Credit and Operational Policies and Procedures, thus maintaining and acceptable both internal and external audit rating.
 ADIB granted signing authority with category “B”.
 Conduct surprise check of Branch Vault Cash with Area Manager on a monthly basis reports submitted to Head Office for record.
 Motivating Tellers for cross selling of bank products to achieving the branch target.

TRAINING AND SEMINARS ATTENDED 
 Retail Banking
 Operational Risk Management
 Financial Crime and Compliance Risk Awareness
 Fraud and Risk Awareness (Basic and Advance)
 Foundation of Islamic Banking and Finance
 Governance and Ethics
 ADIB Cyber Security Essentials
 AML Compliance Awareness
 Interactive Performance Management
 Marketing Concepts, Concerns and Strategies.

PERSONAL SKILLS
 Effective Time Management
 Multicultural Awareness 
 Effective Leadership Skills
 Ability to Adopt to change 
 Cost Conscious
 Value Team Spirit 
 

 Bachelor of Commerce – Mumbai University
 Computer Skill - Advance Diploma in Software Technology NIIT (Mumbai)