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Rolando Rubiano Jr.

Rolando Rubiano Jr.

Energetic Customer Service Officer

Customer Service / Support

Sharjah, الشارقة

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About Rolando Rubiano Jr.:

Energetic Customer Service Officer with 16 years experience in resolving complex customer inquiries, passionate about building strong customer relationships and increasing customer engagement.

Experience

Customer Service Officer

Magic Planet- Majid Al Futtaim, Sharjah

(2008 - Present)

  • Ensure customer concerns are addressed promptly and professionally and escalated in a timely manner to the Store Manager/Store Supervisor when necessary
  • Contribute to enhanced sales targets with thorough product knowledge, taking opportunities to up sell and cross sell
  • Ensure awareness and understanding of product range and current instore promotion details, sharing the information with customers to encourage sales
  • Operate the cash register, receive payments in all authorized modes and issue receipts/bills against purchases
  • Performs internal auditing for backroom stock

Customer Service Representative

Jungle Bungle- Al Safeer Group of Companies- Sharjah

(2004 - 2007)

  • Maintained accurate checklist of all video game machines and rides
  • Monitored customer satisfaction by providing quality services
  • Demonstrated ability to think and resolve customer related issues
  • Performed internal auditing for backroom stock

Stock Man

Rusty Lopez Shoes- Bataan, Philippines

(2002 - 2003)

 

Sales Clerk

Natasha Shoe Enterprises- Bataan, Philippines

(2001 - 2002)

 

Service Crew

Greenwich Pizza House- Bataan, Philippines 

(2000 - 2001)

 

Data Encoder

Philippine Long Distance Telephone

(1999 - 2000)

 

 

Education

Computer System Design and Programming 3

AMA Computer Learning Center

Bataan, Philippines

May 2000

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