About Rolando Rubiano Jr.:
Energetic Customer Service Officer with 16 years experience in resolving complex customer inquiries, passionate about building strong customer relationships and increasing customer engagement.
Experience
Customer Service Officer
Magic Planet- Majid Al Futtaim, Sharjah
(2008 - Present)
- Ensure customer concerns are addressed promptly and professionally and escalated in a timely manner to the Store Manager/Store Supervisor when necessary
- Contribute to enhanced sales targets with thorough product knowledge, taking opportunities to up sell and cross sell
- Ensure awareness and understanding of product range and current instore promotion details, sharing the information with customers to encourage sales
- Operate the cash register, receive payments in all authorized modes and issue receipts/bills against purchases
- Performs internal auditing for backroom stock
Customer Service Representative
Jungle Bungle- Al Safeer Group of Companies- Sharjah
(2004 - 2007)
- Maintained accurate checklist of all video game machines and rides
- Monitored customer satisfaction by providing quality services
- Demonstrated ability to think and resolve customer related issues
- Performed internal auditing for backroom stock
Stock Man
Rusty Lopez Shoes- Bataan, Philippines
(2002 - 2003)
Sales Clerk
Natasha Shoe Enterprises- Bataan, Philippines
(2001 - 2002)
Service Crew
Greenwich Pizza House- Bataan, Philippines
(2000 - 2001)
Data Encoder
Philippine Long Distance Telephone
(1999 - 2000)
Education
Computer System Design and Programming 3
AMA Computer Learning Center
Bataan, Philippines
May 2000
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