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Abu Dhabi
Rose Anne Maldia

Rose Anne Maldia

Operations Assistant – Food & Beverage

Administrative

Abu Dhabi, أبوظبي

Social


About Rose Anne Maldia:

A well oriented individual with a passion and heartily developed by hospitality professionals with more than 10 years experience in Meetings & Events, Banquets, Food and Beverage Operations & Administration  and Executive Assistant.

Experience

The Ritz Carlton Grand Canal, Abu Dhabi

Operations Assistant – Food & Beverage

July 2018 – Present

  • Direct report to EAM – F&B/ Director of F&B/ Director of Restaurants
  • Assisting 10 F&B Department s including 3 signature outlets with  a total manning of more than

120 Ladies & Gentlemen ; relieving Banquet Manager on Ladies Wedding events when needed

  • Assisting EAM – F&B/ Director of F&B with corporate reports and presentation such BRM etc...
  • Perform clerical duties such as typing, filing, copying, emailing, answering and responding to telephone calls and messages, as well as coordinates, schedules and makes appointments
  • Coordinate and arrange, attend and participate in assigned meetings including preparing agenda, reserving and preparing meeting location, recording and transcribing minutes as requested
  • Create and maintain up-to-date electronic and physical file system
  • Create menu and  assist in menu design and production for weekly, seasonal, and annual features for all outlets; create and post appropriate signage for events
  • Arrange for office equipment maintenance or technical support
  • Support F&B department with time management, data gathering and communication for the execution of projects or events 
  • Manage the cashier back up in safe and any petty cash supply for Food & Beverage needs 
  • Work closely with PR/Marketing to ensure that F&B promotions on website and other social media platforms, internal bulletin boards are up-to-date
  • Manage all purchasing information; invoices, contracts and company credit card receipts ensuring accurate record keeping and timely submittal of documentation and reports to finance
  • Assist with the employee time tracking system including ensuring up-to-date employee schedules, handling and assisting department/division payroll (OASYS) on monthly basis
  • Assist in recruiting; schedule interviews and screening candidates
  • Manage employee training schedules and training tracking system
  • Assist  planning and implementing Food & Beverages training SOP materials
  • Perform other duties assigned by the Director of Food & Beverage 
  • Handling and RR system (OpenTable,) and assisting Restaurant Reservations in general – booking and system training
  • Assisting other Divisions when needed - operations and administrative

(Culinary,HR, Sales, HK, etc…)

 

Novotel & Ibis Gate Hotel, Abu Dhabi

Meetings & Events Coordinator (Banquet In-charge: Operations & Administration)

May 2015 - July 2018

  • Direct report to EAM – Food & Beverage
  • Handling 7 meeting rooms with total capacity of about 800 people (seated/non-seated)
  • Handling Restaurant Reservations and dealing directly with group reservations for 6 restaurant outlets
  • Responsible to meet with group coordinator / event hosts prior to functions, make introductions, and ensure that all arrangements are agreeable 
  • Preparation of BEO- Banquet Event Orders and responsible to ensure they are issued and distributed in a timely manner to all concerned internal departments/division
  • Prepare all typed materials like proposals, contracts, change forms and all other inter-departmental forms accurately 
  • Work closely with EAM – Food & Beverage  to ensure all aspects of the event have been cost effective and serviced both clients and hotel needs 
  • Tour, inspect and monitor banquet rooms and presentations 
  • Respond to requests for proposals for small meetings / events including set-up, food and beverage needs, rooms and audio visual needs
  • Ensure accurate follow up and communication internally and to the guest / client 
  • Ensure that Opera Sales and Catering / Other Banqueting software are updated daily for all event space bookings
  • Ensure that all accounts are properly updated in the banqueting system

 

One-to-One Hotel The Village, Abu Dhabi

Restaurant Supervisor, July 2013 – April 2015

  • Oversee all restaurant operations to ensure that restaurants run smoothly 
  • Train and supervise restaurant staff, ensure compliance with food health and safety regulations
  • Resolving customer complaints in a professional manner
  • Proactive in maximizing sales and generating revenue, promotes upselling of food and beverages in the restaurant 
  • Prepare daily end of shift report and records all glitches to ensure proper tracking and follow up 

 

Hostess, September 2011 – July 2013

Education

Centro Escolar University

BACHELOR OF SCIENCE IN TOURISM MANAGEMENT 

MANILA, PHILIPPINES (2004-2008) 

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