Rose Anne Maldia

A well oriented individual with a passion and heartily developed by hospitality professionals with more than 10 years experience in Meetings & Events, Banquets, Food and Beverage Operations & Administration  and Executive Assistant.

The Ritz Carlton Grand Canal, Abu Dhabi

Operations Assistant – Food & Beverage

July 2018 – Present

• Direct report to EAM – F&B/ Director of F&B/ Director of Restaurants
• Assisting 10 F&B Department s including 3 signature outlets with  a total manning of more than

120 Ladies & Gentlemen ; relieving Banquet Manager on Ladies Wedding events when needed

• Assisting EAM – F&B/ Director of F&B with corporate reports and presentation such BRM etc...
• Perform clerical duties such as typing, filing, copying, emailing, answering and responding to telephone calls and messages, as well as coordinates, schedules and makes appointments
• Coordinate and arrange, attend and participate in assigned meetings including preparing agenda, reserving and preparing meeting location, recording and transcribing minutes as requested
• Create and maintain up-to-date electronic and physical file system
• Create menu and  assist in menu design and production for weekly, seasonal, and annual features for all outlets; create and post appropriate signage for events
• Arrange for office equipment maintenance or technical support
• Support F&B department with time management, data gathering and communication for the execution of projects or events 
• Manage the cashier back up in safe and any petty cash supply for Food & Beverage needs 
• Work closely with PR/Marketing to ensure that F&B promotions on website and other social media platforms, internal bulletin boards are up-to-date
• Manage all purchasing information; invoices, contracts and company credit card receipts ensuring accurate record keeping and timely submittal of documentation and reports to finance
• Assist with the employee time tracking system including ensuring up-to-date employee schedules, handling and assisting department/division payroll (OASYS) on monthly basis
• Assist in recruiting; schedule interviews and screening candidates
• Manage employee training schedules and training tracking system
• Assist  planning and implementing Food & Beverages training SOP materials
• Perform other duties assigned by the Director of Food & Beverage 
• Handling and RR system (OpenTable,) and assisting Restaurant Reservations in general – booking and system training
• Assisting other Divisions when needed - operations and administrative

(Culinary,HR, Sales, HK, etc…)

Novotel & Ibis Gate Hotel, Abu Dhabi

Meetings & Events Coordinator (Banquet In-charge: Operations & Administration)

May 2015 - July 2018

• Direct report to EAM – Food & Beverage
• Handling 7 meeting rooms with total capacity of about 800 people (seated/non-seated)
• Handling Restaurant Reservations and dealing directly with group reservations for 6 restaurant outlets
• Responsible to meet with group coordinator / event hosts prior to functions, make introductions, and ensure that all arrangements are agreeable 
• Preparation of BEO- Banquet Event Orders and responsible to ensure they are issued and distributed in a timely manner to all concerned internal departments/division
• Prepare all typed materials like proposals, contracts, change forms and all other inter-departmental forms accurately 
• Work closely with EAM – Food & Beverage  to ensure all aspects of the event have been cost effective and serviced both clients and hotel needs 
• Tour, inspect and monitor banquet rooms and presentations 
• Respond to requests for proposals for small meetings / events including set-up, food and beverage needs, rooms and audio visual needs
• Ensure accurate follow up and communication internally and to the guest / client 
• Ensure that Opera Sales and Catering / Other Banqueting software are updated daily for all event space bookings
• Ensure that all accounts are properly updated in the banqueting system

One-to-One Hotel The Village, Abu Dhabi

Restaurant Supervisor, July 2013 – April 2015

• Oversee all restaurant operations to ensure that restaurants run smoothly 
• Train and supervise restaurant staff, ensure compliance with food health and safety regulations
• Resolving customer complaints in a professional manner
• Proactive in maximizing sales and generating revenue, promotes upselling of food and beverages in the restaurant 
• Prepare daily end of shift report and records all glitches to ensure proper tracking and follow up 

Hostess, September 2011 – July 2013

Centro Escolar University

BACHELOR OF SCIENCE IN TOURISM MANAGEMENT 

MANILA, PHILIPPINES (2004-2008)