Roshani Thapa

I am energetic, proactive, organized and efficient with an ability to work alone and as a part of the team.

A well-organized, well-spoken and highly motivated individual with over 20 years of experience working in a variety of office environments. 

I have a methodical, customer-focused approach to work and a strong drive to see things through to completion. I take pride in every role I take part; no job is too big or too small for me to tackle.

I am an experienced international health insurance and financial services professional with over 15 years of progressive experience across sales, account management, operations, and customer service in the UK and India.

My career demonstrates strong growth from operations and process roles into senior client-facing commercial positions within the global insurance industry.

Career Highlights

Senior Account Manager (2025)
Led a diverse portfolio of Individual, SME, and Large Corporate Heath Insurance accounts, driving retention, cross-selling, and new business growth. Acted as the primary relationship owner for clients and brokers, managed renewals and negotiations, and collaborated cross-functionally with Underwriting, Finance, Claims, IT, Operations, and Marketing to ensure service excellence and commercial success.

Sales Consultant (2022–2025)
Focused on new business acquisition and intermediary development. Managed RFPs/RFIs, prepared competitive tenders, negotiated deals, and supported implementation across UK and international markets (EMEA & APAC). Maintained pipeline reporting via Salesforce and Pipedrive and contributed to marketing initiatives, competitor analysis, and partnership development.

Senior Sales Support Consultant – Aetna International (2017–2022)
Supported SME and Large Corporate bids and renewals across Europe, EMEA, and APAC. Played a key role in tender management, compliance coordination, and proposal development. Held leadership responsibilities including quality assurance, escalation handling, coaching junior team members, and workload management. Recognized with a Team Appreciation Award (2018).

Customer Service & Operations (2010–2017)
Built foundational expertise in customer service, compliance, quality assurance, debt collection, and contact centre operations. Managed escalations, coached sales teams, monitored compliance, and achieved performance recognition awards. Developed strong communication, negotiation, and regulatory awareness skills early in your career.

• Bhawanipur Education Society College (University of Calcutta), India - Bachelor of Arts: Degree with English Honors in 2008.

• Mount Hermon School, India - Indian Certificate of Secondary Examination in Arts (Humanities) in 2004.

• Mount Hermon School, India - Indian Certificate of Secondary Examination in 2002.