Roxanna Santos

To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people. Customer care representative position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name. 

Domestique Life Technical Services Company

Business bay, Bay Square Building 2 Dubai, UAE 

Position: Team Coordinator

Date: January 11, 2022, to Present

Duties and Responsibilities: 

• Organizing, Scheduling, and maximizing staff from office to different places that they going to swab 
• Checking office supplies, appointment to the office 
• Calling to the properties and coordinating to my staff when they need to clean the area.
• Summarizing accounts credit/cash payment 
• Coordinates activities surrounding the operations. 
• Coordinating to the Properties that assign and scheduled to clean. 

 Souq.com to Amazon UAE

Logistic Complex 1, DLC, LC-1-WO00, DLC-2-WE37, Dubai United Arab Emirates 

Position: Inbound Support System 

August 23, 2017 to October 25, 2021 

Duties and Responsibilities: 

• Troubleshoot and resolve problems that an associate encounter with inventory; including printing ASIN labels, damage out products and adding expiration dates to food and health products. 
• Resolve issue in timely manner. 
• Use excel to track problem solve issues efficiently and accurately. 
• Receiving items from supplier using amazon system. 
• Coordinates activities surrounding the warehouse operations 
• Responsible for maintaining the link between Corporate Retail Teams and the Fulfillment Center, as well as the reporting & re-escalation of tickets submitted to Retail, Vendor Management and Catalog 

Position: Supply Chain Officer 

Duties and Responsibilities: 

• Checking all the delivery from the supplier 
• Returning all the damage and problematic units 
• Answering calls from supplier and vendor 
• Encoding petty cash from the courier 
• Reporting every day, backlog units from the receiver
• Reporting all the problematic units to be dispose 

Position: Warehouse Associate 

Duties and Responsibilities: 

• Processing, packaging and shipping orders accurately. 
• Checking and verifying customer’s invoices. 
• Inspect products for defects and damages. 
• Working as part of a team in a busy distribution center, under the guidance and supervision of a warehouse manager or supervisor
• Involved in moving stock around manually and carrying out all orders effectively

Educational Background: 

Tertiary: Computer System and Networking Technology 

AMA Computer Learning Center (ACLC ) 

Olongapo City, Philippines 

Year: 2012-2014 

(Graduated)