Sabad KM

12/2010 – 03/2015 CASHIER/TELLER AT CITY EXCHANGE CO WLL 

• Making all kinds of transactions around the globe such as International Telex Transfers, Electronic fund transfer, Western Union, Xpress Money, Al-Ansari, Instant Cash and BFC etc. 
•  Foreign Currencies buying and selling. 
•  Rich knowledge in global rated foreign currencies such as Dollars, Euros, Pounds, Franc, Ruble, Riyals, Dinars etc. etc. 
• Tallying Remaining FC to the local currency at end of the day. 
• Receive payment by cash, checks, credit cards and debit cards. 
• Preparing all Incoming vouchers and refund vouchers. 
• Guiding and solving queries of customer. 
• Proficiency in typing and making 200 transaction daily basis.
• Collecting payment information from customers and implemented it carefully into system to alleviate errors.
• Record all transactions promptly, accurately and in compliance with bank procedures. 
• Issuing transaction/payment receipts and double checking it before give to Customers. 
• Provide training and assistance to the newly joined staffs. 
• Validate and keep all required documents given by the customers. 
• Maintaining monthly, weekly and daily report of the transactions. 
• Submitting daily transaction reports to management and creating a Database.

03/2015 – 07/2020 CUSTOMER SERVICE OFFICER AT CITY EXCHANGE CO WLL.

• Helping large number of customers every day with positive attitude and focus on customer’s satisfaction. 
• Greeting customers with positive attitude and asking their queries.
• Monitoring E-mails, phone, fax and electronic database systems for incoming customer inquiries. 
• Responding all internal and external enquiries. 
• Preparing all incoming vouchers and refund vouchers. 
• Solving payment remittance queries and making them encouraged. 
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 
• Collect customer’s feedback and made process changes to exceed customer satisfaction and goals. 
• Promoted company brand and unique offerings through personalized customer service.

Bachelor Degree