Saiju Thomas

Presently Work Experience: Housekeeping Manager

Millennium hotels and resorts (Studio M)

Studio M having 100 luxurious apartments and 223 Hotel rooms.

Plan and schedule manpower, equipment, and supply requirements for the department and maintain accountability for the cost, quality, utilization, and performance of employees and equipment,

Supervise and develop Housekeeping Department staff; hires; assign work; monitor activities and performance tracking; conduct appropriate coaching, counseling and training; discipline and termination. Ensures staff compliance with all applicable company policies and procedures,

Manage activities of the Housekeeping Department at a high quality level by providing required service to meeting rooms, public areas, and back-of-house areas, both internal and external to the building. Inspect all areas regularly to ensure that standards are maintained. Schedule special cleaning programs as required,

Manage housekeeping inventory of supplies and required pars,

Responsible for initiating repair requests for broken/out of service Housekeeping products, equipment and fixtures,

Work with other stadium departments for repairs and assistance with projects assigned,

Ensure that all safety policies and procedures are enforced in the department. Conduct inspections to ensure proper follow through by department staff,

Report and advise of Operations of areas where money can be saved, including payroll, supplies, and equipment that pertain to the Housekeeping operation,

Manage Housekeeping keys, supplies, tools and equipment,

Performs other related duties as may be required or assigned by the General Manager,

Presently Work Experience: Executive Housekeeper

Emirates Grand Hotel 

Emirates Grand Hotel having 346 luxurious apartments. 11th January 2019 to 10th October 2020

Train and develop staff to meet company requirements, cultivate positive atmosphere with motivated high-performance employees, Adhere to operating budgets and correct for shortfalls, Create and maintain interior and exterior standards of cleanliness, Forecast needs and adjust staffing levels as required, Maintained exceptional standards of cleanliness and performance, Recruited and trained over 50 staff, Assessed guest satisfaction and developed improvement plans.

HOUSEKEEPING ASSISTANT MANAGER                                                    

Millennium Hotels Dubai Airport and Copthrone Hotel Airport 3rdApril 2016 to 10th January 2019

Millennium Hotel Dubai airport Having 341 Luxuries rooms.  

Copthrone Hotel Airport:

Copthrone Hotel Dubai airport Having 601 rooms.

Expertise in managing operations encompassing Housekeeping in high end luxury resorts and business hotel.

Proficient in developing & streamlining systems with proven ability to enhance operational / administrative effectiveness and meet operational goals within the cost, time & quality parameters.

A consistent performer with a proven track record in developing standard operating procedures, service standards and operational policies and implementing effective cost control measures.

Coordinating with all departments to ensure personalized service to the guests. An effective communicator with proven excellent relationship building / interaction skills. Comfortable interacting with multiple levels of organization, management and staff from different locations.

Extensive experience in recruitment, training & development of the team with an ability to manage team dynamics; leading from the front as a mentor to drive performance.

Energetic leader with a high sense of integrity, with excellent interpersonal & analytical skills, positive personality and assertive communication skills.

Work Experience: HOUSEKEEPING SENIOR SUPERVISOR

​Holiday inn, Airport Dubai                                                                                               8 th December 2011 to 18 March2016

I am responsible for the cleanliness of the hotel to the established standards that ensure guest satisfaction. Be responsible for giving direction to the entire housekeeping, linen, uniform and laundry operational departments. Be responsible for continually focusing on quality and contributing to hotel profitability through effective cost controls. I must achieve guest satisfaction targets and team member satisfaction goals. In addition, I am responsible for developing and training team members. 

Key Responsibilities:

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✓ Expertise in handling a diverse range of operations involving analyzing performance trends, supply chain/ warehouse, costs control & compliance; to ensure high class service delivery to the guests.

✓ Determining the production schedules and staff requirements necessary to ensure timely Delivery of services.

✓ Assist the Executive Housekeeper in the supervision and running housekeeping department.

✓ Assumes responsibilities of Executive Housekeeper in her absence

✓ Responsible for daily organization, guidance and control of the department.

✓ Control and Spot check the proper handling, care, condition and maintenance of all housekeeping cleaning, equipment and machine.

✓ Investigates complaints and takes corrective measures

✓ Maintain the cleanliness and presentation in the guest room, public area, function rooms and offices.

✓ Responsible for scheduling, assigning, performance evaluation,

✓ An interview, selects, trains, appraises, coaches, counsels and disciplines departmental employees/managers according to company standards. Effectively communicates with team members.

ITC ROYAL GARDENIS BANGALORE 4 July 2011 TO 28 SEPTEMBER 2011

Worked as House Keeping supervisor

Thorough knowledge of all Housekeeping procedures

✓ Hands on approach with strong leadership skills and the ability to successfully train, guide and mentor staff.

✓ Ensuring appropriate chemical safety and Occupational Health & Safety standards and Practices are maintained.

✓ Monitor labor costs and productivity output according to occupancy levels

✓ Monitoring room cleanliness standards through daily inspections

✓ Excellent attention to detail with high levels of successful communication

✓ Excellent time management skills

✓ Excellent grooming and personal presentation

✓ Formulating and maintaining a rotating roster

MOVENPICK HOTEL & RESORT AL BIDA’A KUWAIT 6TH JUN 2009 TO 2ND JUN 2011

Worked as VILLA IN CHARGE

Handling the Villa operation, training for the industrial trains, check the task sheet, submit the logbook, daily checking of the room cleaning and bedding list with its expiry dates and date of manufactory and helping the colleagues as team doing the work.

Make daily report for damage and missing items,

THE LEELA KEMPINSKI KOVALAM TRIVANDRUM(INDIA)   11th Jan 2007 to 19th April 2009

WORKED AS A SHIFT IN CHARGE

Managing shift, briefing, guiding room attendants, making wages card,reporting to management

SOMATHEERAM AYURVEDIC BEACH RESORT TRIVANDRUM(INDIA) 22nd July 2005 to 10th dec 2005

Six Months Technical Experience in Somatheeram Ayurvedic Beach Resort,I was Trained all the housekeeping section Ex: Laundry, Desk, Public area, successfully completed training and Join as room attendant

Technical Qualification:

Bachelor of Tourism Studies from IGNOU

2 Years Diploma in Hotel Management and Tourism Approved by KITCO-IITM government of India

High Secondary from St.Grotti HSS,Punalur.(10+2)

S.S.L.C Passed from Guru Deva high school from board of Secondary Education Kerala.