Sajin Thomas

Dynamic IT Manager with 14 years of extensive experience driving operational excellence and enhancing IT infrastructure across diverse environments. Demonstrated expertise in advanced networking technologies and a strong commitment to ensuring system performance, security, and compliance. Proven ability to develop IT policies and conduct compliance audits while leading cross-functional teams through major IT projects. Skilled in fostering collaboration among stakeholders and delivering impactful training programs that elevate team capabilities. Passionate about leveraging technology to meet strategic business objectives and improve organizational eficiency.

Manager – IT Infrastructure                                                                        Aug 2021 – Till Date
OMA Emirates – Solution Gulf, Sharjah, UAE

Job Responsibilities
• Running regular checks on network and data security
• Identifying and acting on opportunities to improve and update software and systems.
• Developing and implementing IT policy and best practice guides for the organization
• Designing training programs and workshops for staff
• Conducting regular system audits
• Coordinating for compliance audits such as PCIDSS for specific projects 
• Running and sharing regular operation system reports with senior staff.
• Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages
• Managing and reporting on allocation of IT budget
• Providing direction for IT team members
• Identifying opportunities for team training and skills advancement

IT Assistant Manager      May 2019 – July 2021
OMA Emirates – Solution Gulf, Sharjah, UAE

Job Responsibilities

• Administration of IT Infrastructure in Global Offices
• Head the PCIDSS compliance of the infrastructure.
• Assign tasks for the various IT Activities to the members of the IT Team
• Analyze the risks and vulnerabilities in the IT Infrastructure of the company.
• Provide onsite and offsite support to key clients.
• Define policies and procedures pertaining to the IT Processes

Senior Network Engineer May 2017 – April 2019
OMA Emirates – Solution Gulf, Sharjah, UAE

Job Responsibilities

• Administration and maintenance of infrastructure as directed by IT Managers. 
• Maintenance of the telephone system, Oversees the creation and updating of phone and voicemail extensions and routing.
• Assist in PCIDSS Certification for Mobile POS Application.
• Implement policies in the office in compliance with ISO 27001.
• Maintenance of computer stations and software for company training programs and provides additional support when necessary.
• Team Lead for troubleshooting, systems backups, archiving, and disaster recovery done by more junior Innovators.
• Performs complex troubleshooting, backup, archiving, and disaster recovery.
• Assists in the design, implementation and maintenance of systems, programs, hardware and software
• Creating network and email accounts, setting up laptops/desktops, and updating company phone lists and email address books.
• Inventory management of software licenses, software, hardware, and other IT supplies. 

Network Engineer  January 2013 – April 2017   
OMA Emirates – Solution Gulf, Sharjah, UAE

Job Responsibilities

• Design the network topology for POS Communication. 
• Implementation and configuration of HP and Dell servers.
• Installed, configured, and administered Microsoft Windows 2008/2012 Server.
• Installing and Configuring NCC in banks for POS communication.
• Implementing, troubleshooting the network devices like Routers, Switches and Firewalls.
• Day-to-day functioning of the IT infrastructure. 
• Maintaining the network and attending to the daily calls from the users.
• Coordinating with the vendors and maintaining SLA.
• Procuring new hardware by receiving quotes from vendors.

• Coordinate with multiple teams to fulfill new server build requests to satisfy configuration, storage, backup, and monitoring requirements.
• Planned, developed, and implemented IT solutions as and when needed.
• Versatile use of remote support tools: Web Ex, Go to Meeting, Show My PC.
• Automated server user administration tasks i.e., add remove users, create shared directories, set permissions on shares, and modify registry settings.

Telecom Engineer                                                                                     April 2010 – March 2012 
Star Services (ETISALAT), Dubai, UAE

Job Responsibilities

• Handling provisioning, configuration, and troubleshooting of Zhone ONT, HSI and IPTV in GPON Network Management System.
• Conducting VoIP and High-Speed Internet through Provisioning Management System.
• Consulting with Integrated System Operation (ISO) for VoIP issues and coordinating with Operation & Maintenance (OMC) for new IP telephones.
• Conferring with other engineering departments within the organization for provisioning and maintenance of leases or fixed line networks.
• Resolving problems foreseen within service level agreement. 
• Supporting the customers in selecting the strategic network solutions as per their requirements and guiding them in capacity planning and operations.
• Assisting the team in arranging the facilities required during the work.
• Collaborating with contractors in resolving issues at customers end and vice-versa.
• Generating reports of major breakdown and presenting the same to the management.
• Dealing tactfully with the customers and ensuring that all their suggestions, issues and concerns are managed professionally to instill confidence, trust, and loyalty to Etisalat.

Bachelor of Technology – Computer Science, Carmel Engineering College, Mahatma Gandhi University, India
MCSE (Microsoft Certified System Engineer)
CCNP (Cisco Certified Network Professional)

ITIL Foundation V3 (2011)   
Certified in Cybersecurity