Sanjana Siraj

Aiming at employment where hard work strong sense of responsibility, self-motivation,
willingness for public dealing and career-building jobs in any field of development.

My professional Experience: 11 years
I started my career in the Aviation Sector. After successfully completing 8 years then I started my new journey with the banking sector on 19 August 2020 to continue at Jamuna Bank Limited.

I am young, energetic, and dynamic and good and pleasant personality and a strong inter
personal skill and ability to work at a high pace on one’s initiative.

Assistant Officer Jamuna Bank Limited · Aug 2020 - Present.Dhaka, Bangladesh · 

I am an experienced Assistant Officer at Jamuna Bank Limited with a focus on providing efficient administrative support and ensuring smooth business operations. With a tenure of 2 years and 11 months, I have honed my skills in interpersonal communication, problem-solving, and maintaining high-quality standards.

In my role, I undertake various responsibilities, such as organizing and storing information in both paper and digital formats, responding to queries via phone and email, welcoming and assisting visitors, managing calendars and scheduling meetings, coordinating travel arrangements, handling mail and deliveries, preparing letters and reports, updating computer records, managing office supplies, maintaining office systems, and collaborating with departments such as finance and HR.

Customer Service Officer,Kuwait Airways · Mar 2017 - Jun 2020 · HSIA,Dhaka · 

I am a dedicated Customer Service Officer with a comprehensive background in providing exceptional customer service and administrative support within the aviation industry. With over 3 years and 4 months of experience at Kuwait Airways, I have developed strong interpersonal skills and the ability to handle various tasks efficiently.
Customer Service Excellence: Skilled in greeting customers with kindness and courtesy, assisting with baggage check-in, answering inquiries about security regulations, and ensuring a smooth boarding process. I have a proven track record of verifying identification and travel documents, providing accurate boarding passes, and addressing customer concerns promptly.

Ground Service Agent.Jet Airways · Jun 2013 - Mar 2017.HSIA, Dhaka · 

I am an experienced Ground Service Agent with a strong background in customer service, administrative support, and airport operations. During my tenure at Jet Airways, I gained valuable skills and expertise in various aspects of ground services and ensuring a smooth travel experience for passengers.
 

1. International University of Scholars , MBA, Human Resource Management, Apr 2022 - Oct 2023
2.  Govt. Titumir College, University of Dhaka Bachelor of Science - BS, Chemistry Jan 2011 - Dec 2014