Sanjith Narayan u

Strive professionally to achieve the best results for the organization & myself in the process of developing my skills. I wish to do this by my strong faith in team work and a resolve to give nothing but the best to the company. I aspire to join your organization and to give you my best possible results.

Designation: Asst. Manager, Service & Body, December 2019 – Till Date Galadari Automobiles,UAE,Dealer for Mazda and Mahindra Vehicles Reporting to the National Manager Service Responsibilities includes. ➢ Providing high quality, up-to-date documentation for all after sales arrangements. ➢ Motivating and guiding a team. ➢ Seeking out, establishing and maintaining relationships with operational contacts within each client. ➢ Making sure that all account and contract details are up to date. ➢ Investigating technical issues. ➢ Accurately recording service times, job costing and invoicing in the branch. ➢ Escalating operational issues to senior management. ➢ Proactively developing and retaining key customer accounts. ➢ Maintaining effective control of expenses by regularly examining management accounts and comparisons with budgets. ➢ Carrying out quarterly billing checks and inventory audits. ➢ Arranging for all outstanding debts to be collected within due time periods set. ➢ Collecting and analyzing data, then using it to plan and manage both projects and systems. ➢ Keeping costs down by focusing on the reduction of leakage. ➢ Taking corrective action where inadequate performance is suspected. ➢ Assisting in the development of a customer service policy for the company. ➢ Confirming that contracted payment terms are adhered to. ➢ Following up on all outstanding issues. ➢ Liaising with Insurance companies 2 | P a g e Designation: After Sales Manager,June 2015 – July 2019 Harry Ford, Trivandrum, Dealer for Ford vehicles in Kerala. Responsible for organizing, controlling its resources and utilizing it's assets to achieve maximum efficiency. Overseeing the day-to-day management of the After Sales Department. Reporting to MD ➢ Hiring all management positions, completing performance evaluations regularly and developing short and long-term goals for each department manager (includes Parts, collision and service departments). ➢ Planning and developing short and long-term goals and objectives annually, and submitting time projections to corporate management for approval. ➢ Effectively communicating with the comptroller/office manager on a weekly basis to review departmental forecasts and ensure consistency with annual projections. ➢ Paying close attention to daily operations, recommending and creating improved courses of action where necessary. ➢ Explaining the policies and procedures of the dealership to all employees and following up with employees to ensure that these issues are understood and followed. ➢ Providing dealership management with weekly reports on the financial condition of the after sales department. ➢ Overseeing the monthly financial statement to ensure it is complete, accurate and submitted on time to the management/dealership owners. ➢ Coordinating with the business/administrative office to ensure that records and analyses are correctly maintained. ➢ Creating a good working relationship with lending institutions and manufacturer personnel and maintaining these relationships. ➢ Coordinating regular meetings with the managers of each department to ensure their profitability and efficiency. ➢ Overseeing the hiring and training of all department managers. ➢ Maintaining an enthusiastic attitude to build positive employee attitudes and morale. ➢ Overseeing and maintaining compensation plans for all employees. ➢ Creating cost-effective advertising programs and merchandising strategies for After sales department.. ➢ Focusing on any customer complaints that department managers are unable to rectify and taking the necessary steps to resolve these complaints Designation: Unit Head, June 2008 to April 2015 Towell Auto Centre, Oman, Distributors of Mazda, Geely,JAC,Higer,ZNA and International Trucks Reporting to the National Manager Service Responsibilities includes ➢ Providing high quality, up-to-date documentation for all service arrangements. ➢ Motivating and guiding a team. ➢ Seeking out, establishing and maintaining relationships with operational contacts within each client. ➢ Making sure that all account and contract details are up to date. ➢ Investigating technical issues. ➢ Accurately recording service times, job costing and invoicing in the Service Department. ➢ Escalating operational issues to senior management. ➢ Proactively developing and retaining key customer accounts. ➢ Maintaining effective control of expenses by regularly examining management accounts and comparisons with budgets. ➢ Carrying out quarterly billing checks and inventory audits. ➢ Arranging for all outstanding debts to be collected within due time periods set. 3 | P a g e ➢ Collecting and analyzing data, then using it to plan and manage both projects and systems. ➢ Keeping costs down by focusing on the reduction of leakage. ➢ Taking corrective action where inadequate performance is suspected. ➢ Assisting in the development of a customer service policy for the company. ➢ Confirming that contracted payment terms are adhered to. ➢ Following up on all outstanding issues. ➢ Liaising with Insurance companies ➢ Dealing with Insurance Engineers Designation: Service Advisor, November 2007 - May 2008 Oman Trading Establishment, Oman, Distributors of Hyundai vehicles Reporting to the Asst. Manager ServiceResponsibilities includes ➢ Met and greeted service customers, attended service calls from customers to schedule appointments. ➢ Analyzed the progress of repair and service orders and informed customer accordingly. ➢ Reviewed the results of customer satisfaction surveys with service managers. ➢ Handled customer's questions and needs as needed. ➢ Handled and followed up on all incoming phone, floor and referral inquiries. ➢ Communicated promptly with customers and prospect. ➢ Contacted existing customer base periodically via a CRM. ➢ Created and maintained excellent customer relationships and CSI. ➢ Checked email frequently and responded with a clear and concise message. Designation: Asst.Service Manager, July 2006 – September 2007 Sai Service, India, Dealer for Maruthi Suzuki vehicles Reporting to the Service manger Responsibilities includes ➢ Direct and coordinate, through subordinate personnel, activities of workers engaged in diagnosing and repairing automobile malfunctions. ➢ Monitor operations to ensure that services rendered conform to company policy and standards. ➢ Coordinate activities of staff personnel conducting research and testing program on automotive equipment considered for acquisition for such factors as operational performance, operational and maintenance costs, safety of operation, and compliance with environmental laws and regulations. ➢ Reviews and submits staff proposals for modifications to vendor or manufacturer. ➢ Direct procurement of all types of company-owned- and-operated automotive equipment, and materials, supplies, and partsrequired to maintain automotive equipment, garages, and storage facilities. ➢ Coordinate automotive repair and maintenance services to obtain maximum utilization of automotive equipment and prevent operational delays in other departments. Designation: Service Advisor, March 2003 – June 2006 Salem Saleh Babgi Trading Co.Ltd, Gizan, KSA, Dealer for Toyota Vehicles Reporting to the Service Manager Responsibilities includes ➢ Met and greeted service customers, attended service calls from customers to schedule appointments. ➢ Attended the customers in a timely, friendly manner and obtained vehicle information. ➢ Prepared documents on customer's vehicle problems. ➢ Checked on progress of repair throughout the day. ➢ Presented and demonstrated vehicles

Automobile Engineering Diploma