Santoshi Nadar

   Overall 7+ Years’ experience as Telecom engineer
  
  Latest Role - Assistant Manager – Duration – Oct 2021 till Nov 2022
  VOIS (Vodafone Intelligent Solution) Pune, India

   Job Responsibilities: -

  • Providing L2 support for VOIP related complaints to enterprise 
     and wholesale customers
  • Handling major enterprise customers like Vodafone Qatar, 
     Apple dedicatedly for all kind of quality and connectivity related 
     issues for Voice over IP
  • Hands on with Altran, Telarix, Netcool, QMS equipment’s 
     for daily troubleshooting
  • Live session with customers to dig down the issues and fix on call 
     with all possible changes in network and routing carrier
  • Monitoring all interconnected session agents and working on it 
     for session down, out of service, flap between IP paths
  • Troubleshooting issues for ASR, ACD, NER, DTMF, Toll free, DID, UIFN, 
     FAS, FAX, Looping, Call drop, Audio quality, connectivity 
     issues, monitoring packet loss for every POP and SBC endpoints for 
     all VOIP Interconnects.

• Taking initiative for weekly/monthly calls with major 
  customers commercial counterpart and technical team for performance 
  of service and solutions.

  TATA COMMUNICATIONS LTD – TCL Pune, India
  Duration: June,2017 – Sept 2021
  Designation: Sr. Executive –Service Assurance.
   
   Job Responsibilities: -

• Trouble shooting VOIP issues for major Enterprise customers of Tata 
   Communications Ltd for Inbound / Outbound /Domestic & 
   International call, responsible for international 
   equipment connectivity’s.
• Fault management for Enterprise Voice traffic on carrier network and
   Cisco Webex.
• Routing Management at Sonus switches by using route server utility.
• Co-ordination with global carriers for interconnection of IP and 
   TDM connectivity to report issue and follow up till resolution.
• Coordinate with Route Manger regarding carrier routing issues.
• Hands on Cisco cube router for troubleshooting of faults for 
   CUG customers connected through TATA MPLS.
• Proactive monitoring and troubleshoot of faults to ensure more
   network uptime.
• Analyzing jitter, packet loss, MOS values through Telchemy tool.
• Analyzing ISUP/SIP traces to provide the resolution to customers.
• POI performance related issue’s such as LOW ASR/ACD/NER/FAS etc. 
   and provided necessary actions to improve the same.

• Having excellent Co-ordination experience on both Individual & 
  Joint testing with Multiple customers for national & International. 
• Troubleshooting IP related issues & coordinating with IPNOC 
  AS4755 and 6453 teams accordingly when faced IP related outages
  on SONUS and ZTE switches.
• IP Un-reachable or Traffic degradation (i.e.) Issue on IP node level 
  either at n/w side or core side.
  
 Transmission:

• Work knowledge on NGN Switches ->
                       ZTE SS, MGW & Router, SONUS 
         Alcatel switch (Lucent switch)

• TX Nms -> ECI/Tejas/NEC/Huawei mux’s

• Voice circuits-TX trouble shooting 
• Checking end-to-end Tx media and analysis
• 1st Level analysis, trouble shooting and raising cases to concern 
  team (i.e.) NTAC, FNOC or MAN in case of heavy outages 
  involving Multiple Voice customers (Eg: Vodafone, Airtel & Jio)

• Loop/break checking either with Internal team or external 
   customers at hand-off points
• Cross-connection creation & deletion of Tejas Mux
• New SLC creation / recreation
 

   Overall 7+ Years’ experience as Telecom engineer
  
  Latest Role - Assistant Manager – Duration – Oct 2021 till Nov 2022
  VOIS (Vodafone Intelligent Solution) Pune, India

   Job Responsibilities: -

  • Providing L2 support for VOIP related complaints to enterprise 
     and wholesale customers
  • Handling major enterprise customers like Vodafone Qatar, 
     Apple dedicatedly for all kind of quality and connectivity related 
     issues for Voice over IP
  • Hands on with Altran, Telarix, Netcool, QMS equipment’s 
     for daily troubleshooting
  • Live session with customers to dig down the issues and fix on call 
     with all possible changes in network and routing carrier
  • Monitoring all interconnected session agents and working on it 
     for session down, out of service, flap between IP paths
  • Troubleshooting issues for ASR, ACD, NER, DTMF, Toll free, DID, UIFN, 
     FAS, FAX, Looping, Call drop, Audio quality, connectivity 
     issues, monitoring packet loss for every POP and SBC endpoints for 
     all VOIP Interconnects.

• Taking initiative for weekly/monthly calls with major 
  customers commercial counterpart and technical team for performance 
  of service and solutions.

  TATA COMMUNICATIONS LTD – TCL Pune, India
  Duration: June,2017 – Sept 2021
  Designation: Sr. Executive –Service Assurance.
   
   Job Responsibilities: -

• Trouble shooting VOIP issues for major Enterprise customers of Tata 
   Communications Ltd for Inbound / Outbound /Domestic & 
   International call, responsible for international 
   equipment connectivity’s.
• Fault management for Enterprise Voice traffic on carrier network and
   Cisco Webex.
• Routing Management at Sonus switches by using route server utility.
• Co-ordination with global carriers for interconnection of IP and 
   TDM connectivity to report issue and follow up till resolution.
• Coordinate with Route Manger regarding carrier routing issues.
• Hands on Cisco cube router for troubleshooting of faults for 
   CUG customers connected through TATA MPLS.
• Proactive monitoring and troubleshoot of faults to ensure more
   network uptime.
• Analyzing jitter, packet loss, MOS values through Telchemy tool.
• Analyzing ISUP/SIP traces to provide the resolution to customers.
• POI performance related issue’s such as LOW ASR/ACD/NER/FAS etc. 
   and provided necessary actions to improve the same.

• Having excellent Co-ordination experience on both Individual & 
  Joint testing with Multiple customers for national & International. 
• Troubleshooting IP related issues & coordinating with IPNOC 
  AS4755 and 6453 teams accordingly when faced IP related outages
  on SONUS and ZTE switches.
• IP Un-reachable or Traffic degradation (i.e.) Issue on IP node level 
  either at n/w side or core side.
  
 Transmission:

• Work knowledge on NGN Switches ->
                       ZTE SS, MGW & Router, SONUS 
         Alcatel switch (Lucent switch)

• TX Nms -> ECI/Tejas/NEC/Huawei mux’s

• Voice circuits-TX trouble shooting 
• Checking end-to-end Tx media and analysis
• 1st Level analysis, trouble shooting and raising cases to concern 
  team (i.e.) NTAC, FNOC or MAN in case of heavy outages 
  involving Multiple Voice customers (Eg: Vodafone, Airtel & Jio)

• Loop/break checking either with Internal team or external 
   customers at hand-off points
• Cross-connection creation & deletion of Tejas Mux
• New SLC creation / recreation
 

BE electronics and telecommunication wuth 80%