Saw Yan Naing

Self-motivated professional with exceptional customer service with over 4 years of hand on experience. Fast learning always ready to take experiences in any situation. My goal is to achieve growth in my career and prove myself to new challenges
 

In my previous position as a Captain at Ramsa & Amarbar Lounge at InterContinental Ras Al Khaimah, I developed a reputation for leading a dynamic team and ensuring that every guest received top-notch service. I was responsible for overseeing the daily operations of the lounge and bar, coordinating between the kitchen and front-of-house staff, and maintaining an atmosphere that was welcoming,efficient, and organized. My ability to manage multiple tables, resolve customer concerns, and ensure smooth service flow helped elevate the overall guest experience and resulted in positive feedback and repeat customers.

I am also skilled in training and mentoring staff, ensuring they are well-versed in menu offerings, service standards, and company protocols. I take pride in fostering a collaborative team environment and encouraging a high level of professionalism and attention to detail among my colleagues. Additionally, I have experience managing reservations, overseeing event setups, and assisting with inventory management and ordering.

WSET Level 1 Award in Wines(MMI Wine Academy)

Certificate in Front Office Course(Level 2) ( Mhti )

Certificate in Food and BeverageService Course (Level -2) ( Mhti )

Certificate in Beverage Course(Level – 1) ( Kandawgyi Hospitality and Training Center)