Shabin Shaikmujeef

Versatile Engineering Management graduate and certified Salesforce Administrator with 18 months of experience in both administrative and development roles. Experienced in delivering outstanding customer service and converting client requirements into functional programs while effectively troubleshooting software issues, with a history of collaborating with cross-functional teams to achieve organizational goals. I aspire to become a recognized expert in my field of work and contribute to projects and initiatives that drive meaningful change. 

- Collaborated with a team of 8 across the United Kingdom, India, and the United States to maintain the Salesforce webpage with 800+ active users.
- Resolved 1000+ end-user tickets in varying segments of the project with a 95% success rate.
- Activated 400+ user accounts while providing support, training, and following up with new users.
- Adept at utilizing Excel , pivot tables, data analysis tools, VLOOKUP, macros, conditional formatting, charts, and dashboards for comprehensive data management and reporting.
- Demonstrated proficiency in Salesforce development, including Apex programming, Lightning component framfunctions, formulasework, Visualforce, SOQL/SOSL and workflow automation.
- Routinely preprocessed and imported large datasets using automated tools, significantly enhancing data integrity and reliability for project outcomes.
- Tailored over 150+ reports and dashboards to meet the specific needs of team leads and users, ensuring customized insights and data visualization for enhanced decision-making.
- Conducted regular data quality assessments and cleanup activities to ensure data integrity and accuracy.
- Collaborated with stakeholders to gather requirements, provide technical support, and deliver solutions that enhance user productivity and efficiency.
 

• Acquired essential techniques in applied project management and developed practical skills through hands-on sessions and analysis of real-world case studies.
• Applied simulation modeling to identify resource constraints and optimize overall performance.
• Developed and delivered professional presentations to senior management and project teams, effectively communicatin project objectives, strategies, and KPIs.
• Created functional prototypes for inventory management, demand forecasting and data visualization by leveraging Pythogn libraries including Django, XGBoost, Streamlit, Pandas and Numpy.