Shahrukh Pervez

Highly dedicated IT professional with 12+ years of experience in working with Software Development (SDLC) / Software Testing (STLC) Models - Agile / Scrum and testing of applications. Excellent understanding of Testing Processes, Methodologies, Techniques, Test Plans, Test Strategies and Test Reporting. Extensive experience in manual testing for Mobile Apps & Web Applications, Performance testing and API testing. 

Also have 3+ years of international experience working with The Saudi Stock Exchange (TADAWUL) based in Riyadh, Saudi Arabia as System Engineer / Technical Consultant for providing technical and operational support for Stock Market Information Display systems. 

Currently, working as Team Lead - QA at Xynotech since July 2021 and mainly responsible for building up and leading the testing team of 10 members and providing direction, feedback, accountability and mentoring.

Area of Expertise:

Software Testing & Methodologies
QA Processes & Standards 
Technical Support Delivery & Services
ITIL Processes
Problem Analysis & Problem Solving 
Test Planning, Test Strategy, Testing Frameworks
Performance Testing / API Testing
UI / UX Testing
System Integrations / Hardware Testing

Certifications & Trainings:

IT Service Management (ITIL), Registration Number: 4785222
Oracle ERP Financials R12 Functional Training
IT Project Management

Professional Experience

Xynotech – Team Lead SQA

Jul 2021 – Present

• Building up and leading the testing team
• Responsible for creating test plans and strategy
• To delegate tasks and provide direction, feedback and accountability to members of the testing team
• Monitor and manage execution of functional, regression, and acceptance tests
• Planning, deploying and managing the testing effort for any given engagement
• Ensuring testing is going hand in hand with the software development in all phases
• Work closely with the client in understanding the requirements and actively involved in sprint sizing and efforts estimation
• Setting up the test environment with the updated build to carry out the testing
• Preparing status reports of test activities
• Oversee the creation and maintenance of test data and test documentation
• Assist in recruiting new staff, conducting interviews and evaluate potential candidates

CREATIVE CHAOS, Pakistan - Principal SQA Engineer

Jul 2015 – Jul 2021

Initially, I joined Creative Chaos in July 2015 in the capacity of Sr. Support Engineer and later on given the opportunity in QA Dept. where I developed core software testing skills and the best practices of QA. Since then, I have worked on different QA positions.     

• Work as QA Lead and carry out testing activities in an efficient manner and with best practices
• Collaborate with Scrum team and all other stakeholders throughout the development process
• Create detailed and well-structured test plans covering all possible test cases to verify feature functionality and to determine if the software will perform accurately and reliably according to documented requirements as well as established standards under both normal and abnormal conditions
• Create and review user stories and other system specifications to ensure that the customer requirements are clearly defined
• Estimate, prioritize, plan and coordinate software testing development activities to ensure that feature deliverables meet release deadlines
• Execute test plans and create test reports to describe program evaluation, testing, and correction
• Perform regression / functional / stress testing of mobile and web applications
• Conduct compatibility tests with vendor provided hardware
• Conduct UAT and training sessions with the market teams / distributors on new features and releases
• Communicate with clients for the new releases/fixes and provide necessary documentation
• Taking ownership of technical issues and working closely with development team to resolve more advanced issues

WAVETEC, Saudi Arabia - Senior Technical Support Engineer

Jan 2012 – Mar 2015

• Coordinating and responding to technical issues related tothe network and system
• Perform Administration tasks on production & secondary servers with server configuration, performance tuning and maintenance
• Record and classify received incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible
• Log all incident/service request details, allocating categorization and prioritization codes
• Monitor, analyze and address reliability and performance issues
• Monitor the incidents and manage work load in their respective queues to ensure that Service    Level Agreement is respected
• Provide assistance to technical team in analyzing and rectifying the system related issues and providing Tier
• IIlevel support services
• Taking ownership of technical issues and working with Development group toresolve more advanced issues when necessary
• Document supported system and application procedures and steps
• Acting as Liaison between Saudi Stock Exchange and Wavetec

WAVETEC, Pakistan - Technical Support Engineer

Oct2008 – Jan 2012                                                                                        

I joined Wavetec in Operations Department as Technical Support Engineer and later promoted to International Technical Support Engineer for delivering technical support services to rapidly growing customers in Africa and MENA region and also providing products training totechnical and non-technical end users remotely. 

• Responsible for the new deployments / installations pre-staging and configuration at client premises
• Performing on-site deployments and providing technical support services at client premises
• 2nd Level Technical Support to the clients and distributors in international region (Africa, Middle East, North America & Saudi Arabia)
• Handling Support queries and communicating with clients via E-Mail, phone and other electronic medium
• To provide accurate problem descriptions with all necessary support documentation
• Work with Developers and Testers to identify and resolve complicated problems
• Coordination with Sales Team & Customer in understanding the customer requirements especially customized requirements
• Providing site commissioning support to International Distributors and customers training through online conference

Education

Bachelor ofComputer Engineering

Bahria University Karachi, Pakistan - 2008

Certification

IT Service Management (ITIL)

License Number: 4785222