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Result-driven and highly skilled IT professional having nearly 11 years ‘extensive experience in managing network and software systems. Dedicated helpdesk professional currently providing technical support in a 450+ users environment and skilled problem-solver able to communicate with users at all levels of technical proficiency. Troubleshoot, resolve and document user help requests for desktop, laptop, mobile, network, and peripheral problems.
Expertise: Technical Troubleshooting, System Upgrades & Optimization, Security, Backup & Recovery Solution, Technical & User Documentation, Virus Detection Removal & Prevention, IT Infrastructure & Performance tuning, Relationship Management, End-User Training, Upgrade & Implementation.
2017 - 2019: Bachelors in Computer Application - Mark (62%) | Periyar University | Salem – India
2010 - 2011: Master in System Engineering & Networking - Grade: A+ |Apollo Computer Education | Thiruvannamalai – India
2007 - 2010: Diploma in Electrical and Electronics Engineering - Marks (75%) |Vignesh Polytechnic College | Thiruvannamalai - India.
2005: SSLC - Bharathi Matriculation Higher Secondary School - Marks (72%) |Kallakurichi – India
Sep 2017 – Present IT Officer (Pre–Opening Team)
(3yrs, 9 mos.) Saadiyat Rotana Resort & Villas Hotel (5*****Luxury Resort) | Abu Dhabi, UAE.
Rotana Hotel Management Corporation PJSC
Mar 2016 – Aug 2017 IT Specialist
(1yr 8 mos.) Millennium & Copthorne Airport Hotel (4**** & 3***Business Class Hotels) | Dubai, UAE.
Dec 2014 – Mar 2016 IT Specialist
(1yr 4 mos.) Cosmopolitan Hotel (4****Boutique Hotel) | Dubai, UAE.
Acting I.T Assistance Manager & Department in-charge for 7 months.
Mar 2012 – Dec 2014 IT Support
(2yrs 10 mos.) Holiday Inn Express -IHG Groups Hotel (2**Business Class Hotel) | Dubai, UAE.
Dec 2011 – Jan 2012 IT Lab Assistant
(1yr 1mo.) Apollo Computer Education | Thiruvannamalai, India.