Shaju Kumar Katunilam

I am hotelier with wealth of experience of working in Customer service environment of leading five star hotels in Dubai. Currently I am working at Sheraton Jumeirah Beach Resort as a Concierge Supervisor.

Working as a Concierge Supervisor at Sheraton Jumeirah Beach Resort.

• Make sure our guests always get a warm welcome and a sincere farewell by the concierge team
• Provide proper supervising and guidelines for concierge team Support any needs at the bell stand or the door while ensuring the lobby and Concierge areas look great
• Develop the team and improve their performance through coaching and feedback, and create performance and development goals for colleagues – recognizing good performance. Manage daily staffing needs, plan and assign work.
• Respond to guest requests and queries by providing a knowledgeable, efficient and helpful information service through emails. Assist the guest to organize tours, safari, and transportation, airline ticket etc.
• Deliver a memorable experience to guests with a swift and personal service – not forgetting to recognize and record guest preferences
• Resolve guest issues and use their feedback to improve guest satisfaction
• Collate and share local insights to meet guest requests i.e. sporting events, places of interest and local restaurants
• Make great guest relationships in a very short space of time
• Develop the team and improve their performance through coaching and feedback, and create performance and development goals for colleagues – recognizing good performance

Concierge Team Leader at Sheraton Jumeirah Beach Resort (2016 September till 2020 September) 

Bellman at Sheraton Jumeirah Beach Resort:  ((2012 August till 2016 September) 

Valet Driver at Sheraton Jumeirah Beach Resort (2008 August till 2012 July) 

Guest Service Driver at Courtyard by Marriott Dubai: (2005 February-2008 July) 

Guest Service Driver at Marriott Executive Apartment. Dubai. (2002 December-2005 January) 

Audio Visual Attendant/ Waiter cum Driver at JW Marriott Hotel Dubai (May 1999 till December 2002) 

Pre-Degree, Calicut University, 

Bachelor of Arts, Calicut University. India