Shamsheer Ibrayan

A performance-driven professional with over 5 years of qualitative experience in HVAC Aftermarket Sales and business development, lead generation, relationship building and key accounts management, and 5 years experience in operation management. Hands-on expertise in increasing the market share and achieving profitability objectives through strategic marketing and managing end to end engineering services, including product launch, positioning, brand development, after sales service and customer relationship management. Possess strength in identifying & developing potential accounts and retaining their business association with augmented customer services with proficiency in developing new business. Hands on knowledge in all stages of sales process, from business development and lead qualification to requests for proposals, technical needs analysis and closing. Well conversant in SAP ERP and CRM applications.

FJ Care Technical Services LLC, Dubai, UAE (July 2022 – Till Date)

Sales Engineer – Services 

• Developing new profitable business and analyzing latest marketing trends, tracking competitor’s activities while providing valuable inputs for fine tuning sales & marketing strategies.
• Developing proposals, respond to RFP (Request for Proposals), RFQ's (Request for Quotes) & conduct face-to-face sales presentations for prospective customers.
• Preparing and providing technical presentations while efficiently making comparisons with competitors with overall accountability of technical demonstration of products.
• Identifying and establishing relations with complex and high value deals, developing marketing strategies and studying the elements in sales promotion plan.
• Developing business for the organization, identified business opportunities/revenue models and contributing in generating business plans to achieve the same and locating potential clients in targeted segments to secure profitable business.

Foster International Air Conditioning & Rental Services LLC, Dubai, UAE (Oct 2019 – June 2022)

Sales Engineer – Services & Rental Solutions 

• Making stringent follow-ups with clients to secure purchase orders and achieving monthly sales targets and driving efforts to achieve repeat sales potential by developing relations with current customer base.
• Conveying customer requirements to product management teams, coordinating products submission as per customer’s requirements and getting product approvals from customer’s concerned departments.
• Updating management on customer feedback to align Service performance in line with the customer requirement & to ensure 100% contract renewal rate.
• Driving client post-sales communications, conflict resolution & compliance on client deliverables; consistently achieving monthly and quarterly revenue and sales targets.
• Effectively discussing the strategies and other required information while building collaborative environment with the top management & advisors and reporting about the on-going activities.

Benair Air Conditioning Co LLC, Dubai, UAE (July 2014 – Sept 2019)

Sales Executive – Services 

• Maintaining an active interaction with existing clients to rebuild confidence ensuring prolonged retention and exploring new business opportunities through systematic prospecting to generate business enquiries.
• Holds distinction in increasing the customer base by adding 100+ customers through representing the firm in all interactions with client to provide clarifications and discussions on client requirements.
• Facilitating seamless support to software team in the implementation of CRM, Field Management, ERP software and creation of real-time reports

Technical & Trading (Easa Saleh Algurg), Dubai, UAE (Aug 2012 – May 2014)

As Service Coordinator

• Instrumental in driving implementation of new SAP PM, CS Module; attended training of Group SAP team to gain significant technical knowhow of different ERP modules.
• Analyze services and review customer complaints to create monthly reports and implement improvements in service provision.
• Provide guidance to technicians in problem solving, setting targets and meeting Key Performance Indicators. Create Contract Improvement Plans, Resource Details, Profit & Loss Details, Contract Issue Logs, Opportunity & Risk Reports and Health & Safety Reports.
• Schedule maintenance activities and record all details of available resources, customer liaisons and maintenance measures taken to ensure customer satisfaction.
• Coordinate with Site Engineers, Suppliers and Supervisors regarding materials, technical and non-technical issues. Support software team in the implementation of CRM, Field Management, ERP software and creation of real-time reports.   
• Developed maintenance contracts, asset list, service schedules, quotations, and coordinate with clients for payments and arrangement of work permit passes. 

• Master of Business Administration (MBA), Lincoln University, Malaysia. (Pursuing)
• Bachelor of Computer Application (BCA), CMJ University, India.