sheba hamisi

Passionate F&B Server with 5 years of experience making guests happy and creating unforgettable moments. Skilled in teamwork, I work well with others to deliver exceptional service. I thrive in fast-paced environments and handle pressure with ease, always exceeding customer expectations. Whether serving as a waiter or tending the bar, I can juggle multiple tasks seamlessly. I'm eager to learn and grow in the dynamic hospitality industry. I bring dedication, enthusiasm, and a commitment to continuous improvement. Joining a team that values excellence and creating memorable experiences is my goal.

Taj Exotica Spa and Resort | Paul Barr Waiter | June 2023 - Present

• Provide attentive service to poolside guests, ensuring their needs are met and expectations exceeded.
• Craft and serve a variety of beverages, including cocktails and non-alcoholic drinks.
• Maintain a clean and organized bar area, restocking supplies as needed.
• Collaborate with colleagues and management to ensure seamless operations and exceptional guest experiences.

Invergara Members Club | Barman | January 2020 - April 2023

• Created and served a wide range of cocktails, ensuring consistency and quality.
• Engaged with customers, providing recommendations and personalized service.
• Maintained inventory and monitored stock levels, placing orders as necessary.
• Collaborated with the team to maintain a lively and welcoming atmosphere for club members.

Movenpick Hotel and Residence Nairobi | Banquet Waiter | 2018 - 2019

• Assisted in setting up and organizing banquet events, ensuring all details were in place.
• Provided attentive service to guests, catering to their needs throughout the event.
• Collaborated with the kitchen and event planning team to ensure smooth execution.
• Received positive feedback from guests and supervisors for exceptional service delivery.

Ndere Vocational Training Center | Plumbing and Pipe Fitting Technology | January 2016 - December 2017

• Developed a solid foundation in plumbing and pipe fitting technology.
• Gained valuable skills in entrepreneurship, ICT, and life skills.

Professional Development

Primestuff Limited | F&B Service Orientation Program | January 2018 - August 2018

• Participated in an orientation program focused on F&B service.
• Acquired essential skills in product knowledge, integrity, etiquette, and customer service.

Skills

• Excellent customer service abilities
• Strong product knowledge
• Attention to detail
• Integrity and professionalism
• Effective communication skills
• Plumbing and pipe fitting expertise
• Entrepreneurial mindset
• Proficient in ICT