Shiham Ghouse

A highly accomplished graduate, holding a B.A (Hons) degree in International Hospitality and Tourism from the profound reputed, Bournemouth University in UK.

I am a highly motivated individual, with an impeccable character. Vastly disciplined and an energetic organizer with outstanding interpersonal skills with practical ability in prioritizing and implementing tasks both individually as well as an active team member.

Twenty years of extensive expertise in the hospitality industry, coupled with international education and work experience. I am seeking a challenging position that will provide me the opportunity to utilize my skills, knowledge and competencies as well as to serve diligently hence reaping benefits personally and to the success of the employer.

I am highly capable, towards making an effective contribution towards the managerial and operational aspects of the related industry with my ability to learn new skills effectively and concisely. Having studied in a multicultural environment, I have the ability to communicate successfully with different social interests in all levels.

Therefore, I shall immensely be obliged if you could offer me the opportunity to join the team of professionals and to contribute with uppermost commitment and dedication.

Employer  : RLJ KENDEJARESORT & VILLAS

Monrovia, Liberia.

Designation : Manager Operations (F & B Operations/ Security / Logistics)

Duration : August2019 – February 2021

Duties &Responsibilities:

• Manage all F &B and day-to day operation within budgeted guidelines and to the highest standards.
• Developing annual budget for the food & beverage department.
• Oversee the implantation of budget and strategic plans.
• Participate in and maintain system wide food and beverage marketing programs.
• Preserving excellent level of internal and external guest service standards.
• Designing of menus, purchase of high standard of commodities for competitive prices and continuously make necessary improvements.
• Identify guest needs and respond proactively to all of their concerns.
• Negotiate contracts, assists in the selection of menu items, schedule waiting staff, arranges for facilities and supporting logistics for smooth Baquet operation.
• Communicate daily with the management team, planning work schedules and checking client requirements.
• Develop and maintain banquet, conference and seminar accounts by providing the clients with exceptional experience before, during and after the event.
• Ensuring all events run smoothly.
• Lead by example in maintaining service standards.
• To carry out day-to-day troubleshooting and address problems as they arise.
• Leading of F & B team by attracting, recruiting, training and appraising talented staff members.
• Establishing of daily, weekly, monthly targets, KPI’s, schedules, policies and procedures.
• Maintaining of an ownership environment with emphasis on team development.
• Comply with the government authorities on health, safety and food control.
• Overseeing of the night auditor, cashier integrates and records all cash and credit transactions, ensures the integrity of records.
• Report on management regarding sales results and productivity of the F & B department.
• Training and developing of staff members in all departments / grades across the resort.
• Managing the transportation fleet.
• Manage the fleet of vehicles on transportation needs of the Air Line crews.
• Co-coordinating with the front desk / Airport station managers related to flight schedules.
• Ensure the vehicles are kept in mint condition.
• Updating and keeping track on the vehicle running charts.
• Heading the outsourced security division.
• Fulfilling all other functions and duties as may be directed by the executive board chairperson.

I have completed my B.A hons degree in International Hospitality & Tourism Management in London