Shijoy Dominic

A seasoned Project Manager with over 23 years of experience in Digital Transformation companies in the UAE & INDIA. Excellent reputation for resolving conflicts, maintaining workplace harmony, and improving customer satisfaction. Well-versed in building positive relationships with customers and other stakeholders and experience in Agile Scrum methodologies and working environments.

2018-09 - Current
Senior Project Manager
Kodsmith Private Limited/Kodsmith IT Services LLC, Bangalore/Dubai
• Developed and initiated projects, managed costs, and monitored performance.
• Met project deadlines without compromising build quality and maintained employee work balance.
• Developed project management roadmap to define project objectives, timelines, and milestones.
• Managed project teams in an Agile environment, realizing success through the application of SDLC methodologies with exceptional leadership skills.
• Maintained compliance with regulatory parameters in complex projects with overlapping policies.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
• Collaborated with various department staff to define legal and operational parameters.
• Devised tools and benchmarks to improve team performance and monitor production.
• Managed cross-functional multiple virtual teams of 5-9 members.

2011-08 to 2018-05
Chief Technology Officer
Netpiper.com, Dubai, UAE
• Embraced macro-level strategic decisions and micro-level implementation.
• Directed teams' complex project functionality and development objectives.
• Coordinated third-party vendors and clients' IT teams to seamlessly deliver effective solutions.
• Collaborated with cross-functional teams to achieve mutually beneficial outcomes.
• Significant increase in organization revenue consecutively from year 2012 to 2018
• Facilitated ongoing team development and growth through training and professional skills enhancement.

2005-12 to 2011-07
Technical Head
Netpiper.com, Dubai, UAE
• Analyzed client business processes to propose optimal software applications for unique requirements.
• Researched and adopted new technologies to add value to existing offerings.
• Internally developed messaging platform effective in handling 90 SMS/sec.
• Developed diagrams to describe and layout logical operational steps.
• Collaborated with stakeholders to transform client requirements into turnkey solutions.
• Presented business leaders with ROI estimations to drive project planning.
• Enhanced interfaces to promote better functionality for users.
• Maintained authoritative knowledge through continued education and ongoing training.
• Worked with technologies ASP.NET, MS SQL Server, HTML, CSS

2000-04 to 2005-11
Senior Software Developer
Random Consulting Group FZE, Ajman, UAE
• Developed databases, programs and processes for integration and implementation across enterprise.
• Updated old code bases to modern development standards, improving functionality.
• Collaborated with project managers to set realistic milestones on software project development.
• Met with stakeholders to provide detailed project reports and milestone updates.
• Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
• Designed customized solutions for proposals to potential customers.
• Developed clear specifications for project plans using customer requirements.
• Trained new developers and programmers on company standards for design and review.
• Worked with technologies Visual Basic 6.0, ASP, ASP.NET, MS SQL, HTML, CSS, JSP, Oracle
• Met with stakeholders to provide detailed project reports and milestone updates
• Developed and maintained online portal with more than 350,000 users.

1999-04 to 2000-03
Software Developer
Netkraft Private Limited, Bangalore, India
• Planned website development, converting mockups into usable web presence with HTML, DHTML, JavaScript & CSS.
• Coded websites using Site Server, Classic ASP & MS SQL languages.
• Developed DLLs using Visual Basic 5.0 & 6.0
• Engaged with clients to plan and optimize technical issues and queries.
• Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
• Translated customer requirements into written use cases
• Participated in software field testing to verify the performance of developed projects.

2022-10
CSM® - Certified ScrumMaster®
2022-08
CME™ - Certified Metaverse Expert™ (Blockchain Council™)
2022-05
PMP® - Project Management Professional (PMI®)

2013-02
SaaS - The University of California at Berkeley(edX)

2009-06 to 2011-04
MBA: Marketing & Finance
Mahatma Gandhi University - Off Campus, Academic City, Dubai, UAE

1995-06 to 1996-09
Post Graduate Diploma: Computer Application
Institute of Human Resources Development - Govt of Kerala, Kerala, India