Shivangi Rautela

Learning & Development professional with over 8 years of experience in building capability, performance, and people-focused learning environments across hospitality and retail sectors. Known for a structured yet empathetic approach, I enjoy designing learning solutions that are practical, measurable, and aligned with business goals. Currently based in Dubai, I am motivated to contribute to organizations that value continuous learning, strong culture, and employee growth.

I bring 8+ years of experience across Learning & Development, training operations, and capability building, with strong exposure to sales training, customer experience, leadership development, and behavioural skills. My experience includes managing state-level training operations, conducting training needs analysis, designing and facilitating learning programs, mentoring trainers, and partnering with stakeholders to drive performance outcomes. I have worked in fast-paced, multi-location environments and consistently delivered structured, high-impact learning interventions aligned with business priorities.

I hold a Bachelor of Science in Hospitality and Hotel Administration, which laid a strong foundation in service excellence and people management. I am currently pursuing a Postgraduate Diploma in Instructional Design, strengthening my expertise in structured learning design, adult learning principles, and modern instructional methodologies to enhance the effectiveness of training solutions.