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Seasoned banking professional with 14+ years of progressive hands-on experience into Account Reconciliation, Process Enhancement and Project Management within Card Operations.
- Post Graduate in Advertising & Public relations with specialization in Copywriting from K. C. College, Mumbai (2005-06).
- Graduate in Bachelor’s of Management Studies (BMS) with specialization in Finance from University of Mumbai (2002-05).
Major Projects / Accomplishments:-
- Led the end-to-end manual card migration project from NI platform to First Data Platform – from its planning, preparing road maps, scheduling activities to its final execution.
- Credit card BIN initiation for Aseel Business Credit Card (BCC) with Payment Organization.
- Launched first ever Visa Business Platinum credit card in MENA region.
- End-to-end card development projects & UAT support & review for Aseel BCC.
- 3D secure project for Aseel BCC in co-ordination with ARCOT & Network International.
- Assisted on ‘Card Activation & PIN set-up through SMS’ project on Aseel BCC.
- End-to-end development support and testing on Aseel BCC payments through FGB CDM’s; including GL entry flow from conventional to Islamic books in core banking system.
- Key contributor on various enhancement projects for Aseel BCC such as E-statements, Minimum Payment Due calculation, and parameter set-up changes.
- Set-up of Balance Transfer, Quick Cash & Installment Payment plans for Aseel BCC.
- Initiated manual restructuring project for Collection cases.
- Active participation in Development project – Siebel, a CRM application for ADCB.
- Assisted in UAT for Lulu & Etihad miles upload engine.
- Active contributor for UAT of major product development / enhancement projects for ADCB.
- Active participation as a member of Data Migration project to migrate data from RBS to ADCB’s core banking system (Flex cube).
- Assisted in System Migration projects – Delta to Vision Plus, Finacle to Flex Cube.
Key Area's of Expertise:-
- Provide operational inputs for BRD & FSD for new projects.
- Scrutinizing the scope & review of test logs for new products/add on features.
- Responsible for designing & framing the system logic of new product features & its working.
- Accountable for sign-off on each CR raised with third party processor.
- Critical reconciliation of all channels of credit card payments.
- Preparation / validation of daily settlements vouchers.
- Reconciliation of all cardholder receivables a/c, various GL recons & of suspense a/c’s.
- Accountability & responsibility of various month-end and year-end financial reporting.
- QMR/QOC reporting with payment organizations.
- Chargeback processing with payment organizations for disputes raised by cardholders.
- Financial posting of local & multi-currency vouchers for Inter & Intra bank entries.
- Loyalty programs & its related activities.
- Set goals for the team, supervise the daily activities and conduct reviews & appraisals