siab rahman

I am a self-motivated and committed to work to keep up the organization morale high confident and poised in interactions with individuals at all levels. An accomplished time manager, organized, capable of conceptualizing, introducing and integrating innovative strategies, streamlining resources to maximize performance and quality standards to ensure the ongoing provision of the highest standards of customer care. Well presented, confident and articulate communicator and negotiator at all levels, who commands respect and credibility through the projection of a professional image.

• Responsible for daily organization, guidance and control of supervisor depending on occupancy and work schedule.
• Supervise Housekeeping Department Staff to ensure that guests and customers, whether internal or external, receive prompt and courteous service, and to ensure adherence to hotel standards.
• On a daily basis, assign duties and special projects to Room Attendants / Public Area Cleaners, follow up on the progress and keep the Assistant Executive Housekeeper and Executive Housekeeper informed.
• Check rooms randomly and particularly all those assigned to V.I.P., V.V.I.P. and Repeated Guests and coordinate the flower requirements to these guests and other special requests.
• Inspect Floors / Public Areas to ensure that facilities, equipment and amenities are clean and are well maintained; verify the work performed by outside contractors to ensure compliance to their contract; and take corrective measures in order to meet Kempinski standards.
• Identify the department training needs, develop the training plan and get the approval of Assistant Executive Housekeeper and Executive Housekeeper before the implementation of training. 
• Keep the Housekeeping Staff informed on the daily operational activities and challenge and provide all information relevant to their job duties.
• Anticipate and maintain all equipment and supplies and assure their availability.  Control usage of all amenities and cleaning supplies to ensure compliance to budget and ensure appropriate usage of equipment and tools.
• Handle comments and requests from guests and other departments to meet their satisfaction.  Make recommendations to Assistant Executive Housekeeper and Executive Housekeeper on improving the services provided by the Housekeeping Department.
• Monitor housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures and Health and Safety procedures for employees and guests.
• Participate in various housekeeping projects such as general cleaning, which involve scheduling, inspections, records keeping, follow-up, and communication with other related departments.
• Accomplish several administrative duties related to the position such as attending meetings, writing reports, maintaining a daily log, etc.

BSc Hotel management