slivia namuyanja
Services provided: Customer Service Representatives
About slivia namuyanja:
I am by the names of Slivia Namuyanja, a ugandan by nationality, with three years of experience in UAE in retail and my highest level of education is A Diploma. My key skills are:- Computer skills, Strong sense of
responsibility and Self-motivation, Cash Handling Accuracy, Excellent Customer service Orientation, Able to adapt to a fast work environment, Exceptional ability to multitasking among others.
Experience
current work: LIWA TRADING CO. (LASENZA AS A SALES FLOOR LEADER)
Duties and responsibilities:
* Welcoming customers by greeting them and offering them assistance with full customer services considering acknowledging
them within 10 seconds as i focus on output.
* Assigned roles by the store management like housekeeping duties, visual presentation standards among others.
* Working hard towards consistently achieving and exceeding
monthly sales targets to ensure accomplishment of the overall company’s target.
*Follow motion, observation and action plan within the store. *Pass off to the next CSL to update on strength and opportunity, zoning status, observation, backroom status and breaks.* Transferring trading and non-trading items.
* Cross selling to increase ATV with conversion and upselling
focus to increase sales.
* Process payments by totaling purchases, cash and credit cards * Reporting discrepancies and problem to the store manager.
* Merchandising and innovating stocks to reach the stands
* Receiving and storing the delivery of large amount of stock, Stock taking of the store products every season.
* Making Action Plans and Sales Reports, Monitoring Daily, Monthly, Yearly Sales performance and comparison.
Education
Diploma in hotel management
Advanced Certificate of Education
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