Sony Fernandez

Over 13 years of work experience in the Travel & Tourism/Airline industry in the areas of business development,  sales and marketing, designing holiday packages, and tour operational management. A keen planner who implements strategies to ensure revenue and budgeted targets are met whilst working for airlines and B2B ( Gold Medal) travel solutions. I was successful in securing contracts with popular corporates, institutions, and SMEs for their incentive tours and annual travel in the holiday division. Managed and motivated an aggressive sales team at Swift trips, and a distinguished track record of successful tour management as a member of the inbound travel department.  Maintain and develop customer relationship management that regularized and improved the volume of business. A good relationship with travel and tour operators in Oman. Holds an OMAN DRIVING LICENSE that can convert Dubai easily and a qualified PG diploma in Travel and tourism management  

Travel & Tourism/Airline industry in the areas of business development,  sales and marketing, designing holiday packages, and tour operational management.

Designation                  :    Key Account Manager – sales

2020 – 2021                :    OUA Travels – Muscat (Gold Medal B2B portal)  

• Identify new business development opportunities including new partnerships. 
• Sales management, plan activities and calendarize for effective action.
• Evaluate the business opportunity from the current market and target it. 
• Analyzing market trends and developing strategies based on them, 
• Presenting business opportunities of our portal to potential corporates.
• Provide forecast outlook to reporting manager with a plan of action
• Result-oriented sales visit with team members to tap new agents. 
• Managing and maintaining accounts of agents who are on board. 
• Maintain, update monthly sales funnel and review with higher management.
• Monthly action plans to achieve the set targets.   
• Lead and motivate the team to achieve company goals. 
• Provide forecast outlook to reporting manager with a plan of action. 
• Coordinating with operation team and agents to generate more profitable business. 
• Maintain customer satisfaction as an opportunity to bring more business. 

 Designation                    :      Sr. Sales Executive

 2018 Sep – 2020 Sep  :     Air Arabia 

• Productive sales visit to major travel agencies / Corporates 
• Market analyses and case study report to ensure the effective launch of the new route
• Prepare agent’s performance report and discuss with key people to boost the sale. 
• Monitor flight status on regular basis and plan strategy in connection to promoting weak routs.
• Identifying Non-productive agents and visiting them to resolve possible threats. 
• Proactively think and act for the mutual profitability of GSA & Airline.
• Sales visit of interior travel agents in Oman /corporates to promote Air Arabia.
• Monitoring flight manifesto to plan and achieve the set target.    
• Monitoring and preparing reports of OAL fare comparison and activities and forward to head office to fix fare. 
• Encouraged /utilized PR with agents to sell revenue-generating routs. 
• Maintain good relationships with agents and provide swift service.   
• Supporting operation staff to enhance system knowledge.
• Product presentation to agents and corporate. 
• Assisting and updating market info to Country Manger 
• Focused on generating more group departures.
• Targeted Holiday agents to promote Air Arabia Holidays.
• Conducted and actively involved in promotional activities/ roadshows

  Designation                      :     Business Development Manager

 July 2017 – 2018 Aug    :    Swift Trips LLC– Muscat  

• Planning, organizing, and executing the business opportunities.
• Setting up an annual budget, strategizing, preparing an action plan, and implementing it.
• Penetrating to new corporate accounts research, pre-calling, cold calling, and monitoring contact with  Corporates.
• Increase the volume of business from the current accounts with a more personalized approach. 
• Vigorously update and constant vigil on competitors’ activities. 
• Lead and coordinate with the digital marketing team
• Drive, encourage, and accompany the team to achieve the set target
• Tap, follow up on new corporate business opportunities and try to convert them. 
• Provide statics report to company management. 
• Contract, negotiating with suppliers to get the best out of them 
• Train, guide, and monitor staff performance. 
• Assisted the company sponsor to set up the travel agency

Designation             : Business Development Executive

2012 - 2017             : Mezoon International Travel & Tours Muscat, Oman.

• Meet new corporate, institutions, schools, etc., and contract with them for their Tours & Travel Services. 
• Develop strategic policies and programs for existing corporates
• Negotiate and contract with best available rates from service providers
• Generate business leads by visiting existing cooperates and clients
• Prepare sales plan and effectively implement in promotion of Holiday packages
• Prepare Special Group/Incentive packages and promote them to corporate 
• Coordinate with the operation team to facilitate and deliver excellent service to customers. 
• Maintain and manage an excellent track record for effective growth in corporate business
• Manage promotional activities such as advertising, e-flyers, social media exhibitions, campaigns, etc. 
• Dealt with booking and ticketing issues as necessary
• Managed travel and airline bookings
• Adept at using the Sabre/Amadeus computerized reservations system and related software 
• Maintained inventory of travel information and update
• Effectively communicate with all people of all ages and cultures.
• Established and improved client communications; maintained ongoing relationships.
• Maintain good business relationships with service providers
• Participated in Trade shows, sales campaigns, roadshows. 

2007 – 2012                 :  National Travel & Tourism - Muscat, Oman.

Designation                   : Sales Officer

• Handling inbound Sales and Operation in charge. 
• Develop relations by providing value-added services,
• Being proactive at the tour operation.
• Coordinate various activities to ensure a high level of customer service
• Sell brochure tour program as well as Tailor-made Tour program
• Initiate & negotiate contractual agreements with service providers
• To ensure on-time resolution of customer complaints.
• Maintain track of on travel activities
• Arrange vehicle and driver /guide for future tours.
• Make sure the services are delivered on time to the customer. 
• Profitably handling the tour operation 
• Counter staff in promoting outbound holiday packages.

• Diploma in Travel and Tourism Management -  Institute of travel and tourism Management, IITM – Lucknow 
  Bachelor of English Literature, M.G University. Kottayam, Kerala.