sribala sankaralingam

IT Program/Project Management professional having strengths in managing Stake holders, Vendors with strong Communication, Change and Risk Management abilities. Handled both Agile & Waterfall projects involving multiple teams & vendors. Worked on LEAN (Kaizen Method), MicrosoftProject Plan, Share point, Resourcing, Shift & People Management.

Led several teams (150+ resources) distributed across geographical locations in a matrix environment. Extensive people management experience, building & leading composite teams from both onsite& offshore across development, maintenance, and production support projects. Have 12 years of Experience in Siebel CRM & Salesforce.com Implementation in telecom & banking verticals.

Work history:

Employment History:

1. Temenos India Pvt Limited (Oct’18 – July’22) - Delivery Manager

• Handled complex projects end to end (all phases right from project kick off till closure) involving more than 20 verticals, operating from multiple locations and vendors across the globe in a matrix environment. Have rich experience in the preparation of project kick-off and project charter.
• Managed project risks, dependencies, issues and changes in T-Focus tool. Involved in the estimation of gaps to provide inputs to prepare SOW. Effectively & efficiently utilized RTC (Rational Team Concert) for tracking the project status including variance. JIRA for production tickets support.
• Involved in appraisals, governance meeting, PMR reviews,grooming the juniors,handling conflictsandproject

Dependencies.

•    Assistedin project, processmanagement reviews &Quality Audits. Ensured the project is delivered withinthe variance.      

Achievements:-

•   Successfully handled the first India Implementation project. 

1. IBM India Pvt Limited (Jan’10-Sep’18)

          (2A) Portfolio/Delivery Management: (May‘13– Sep’18)

• Managed complex projects end to end (all phases right from project kick off to closure) involving 20 applications, operating from multiple  locations and vendors acrossthe globe in a matrix environment. Preparation of project kick-offand project management documents.
• Managed project risks, dependencies, issues and changes in project. Effectively & efficiently utilized RTC (Rational Team Concert) for tracking the project status. Involved in PMR reviews and grooming the team.

Achievements:-

• Managed projects with varying levels of complexity; brought in new additional work; identified and mitigated potential risks; managed change control, vendor and stake holder communication and tracked schedule and cost variances.
  • Managed both development and maintenance projects(waterfall and Agile) all phases of the project.

(2B) Project Management (Jan ’10 - April ‘13)

• Managed project risks,dependencies, issues and changes. Forecasted staffing needs; Overallproject working hours tracking to analyze the totalcost impact. Conducted weeklyteam status meetingand facilitate team discussions and innovations.
• Effectively & efficiently utilized RTC (Rational Team Concert) for tracking the project status.
• Involved in Appraisals, Governance Meeting, PMR reviews,grooming the people,handling conflicts and Career development progression for the team. Creation & Maintenance of the Off & On boarding checklists, Shift roster, staffing sheet and Activity handover documents. AccessInitiation and Deactivation requests in line with projectrequirements. Claims trackingto analyze the total cost impact. Validation & approval authority for shift allowance claims raised by the project team. Tracked the training & development needs and staffingplan.
• Preparation of projectreadiness document for project kick-offand project management documents.
• Single escalation point of contactfor the P1 tickets (Priority1).

Achievements:-

• Co-ordinated to create a knowledge databasefor tickets whichhelped to significantly reduce the time taken to resolve the tickets. Automation of ticket assignment process. Implemented the three-strike rule to reduce the ticket backlogs as per the ITIL process.

(2C) LEAN (March ‘11 – June ‘12)

• Involved as ValueStream Manager (VSM) and Implemented Kaizen method to reap the cost benefits by automating few processes, reducing the defects and seat reduction.

(2D) Scrum Master: (Mar ’11 - June ’12)

•   Resolved Impediments and Dependencies. Managed harmony amongthe scrum team.
•   Facilitatedthe daily stand up, retrospective, sprint review and planning.
•   Ensured the scrumteam delivers on time with good quality.

1. AccentureSoftware Pvt Limited(Jul’05 - Dec’09) – Senior Software Engineer, Team Leader
   • Managed both development and maintenance projects. Also, handled fixed cost and time &material projects (size: -8).

(3A) Project Management (Sep ’07 - Dec ’09)

• Managed project risks, dependencies, issuesand changes.
• Worked on ProjectExecution, Monitoring & Control(MPP), Activity Tracker,status reporting to clients &stake holders. Owned the status reporting, escalations and RAID.
• Assisted in project,process management reviews& Quality Audits. Ensured the project is delivered withinthe variance (cost& schedule).
• Involved in appraisals, grooming the people,handling conflicts and career development progression for the team.
• Successfully managed to source, induct& train the team for the project.

Achievements:-

• Significantly played a major role in managing the project scope.Worked very closelywith the client to get change requests to track the scopechange

(3B) Technical expertise: (Jul ’05 - Dec’09)

• Worked on Siebel configuration, VBCs, scripting, workflow, and Siebel BI publisher.  

1.  Nihilent Technologies Pvt Limited (Aug’04- Jul’05) – Senior System Engr
   • Prepared the UT and AT test cases,Technical Design Document, Review documents (code& functional).

(4A) Documentation excellence:

(4B) Technical expertise

• Worked on Siebel configuration, scripting, workflow and eAI.

Academic credentials & certifications:

• Bachelor in Engineering from SRM Eswari Engineering college,Chennai
• ITIL V3 Foundation 2011, Siebel 8.0 Business Analyst.