Stephan Dsouza

Seasoned Quality Assurance and QHSE professional with 15 years of extensive experience in developing, implementing, and managing quality assurance programs and QHSE systems. Proven track record in ensuring compliance with industry standards (defense, audit, consultancy, and oil & gas sectors) enhancing process quality, and fostering a culture of continuous improvement. Adept at conducting audits, managing supplier quality, and leading cross-functional teams to achieve organizational excellence. Strong analytical and problem-solving skills, with keen attention to detail and a proactive approach to identifying and mitigating risks. Excellent communication and leadership abilities, committed to driving quality and safety initiatives that align with organizational goals.

• Developed and rolled out Quality Management Systems (QMS), Risk Management Systems (RMS), Business Continuity Management Systems (BCMS), Occupational Health & Safety Management Systems (OHSMS), and Information Security Management Systems (ISMS).
• Created and implemented policies and procedures aligned with national, international, and corporate strategy standards to enhance day-to-day business operations, processes, and projects.
• Assisted Heads of Departments (HODs) and process owners in designing, developing, and implementing action plans to ensure service conformity and achieve the highest level of customer satisfaction.
• Led and managed annual internal and external audits for QMS, RMS, BCMS, ISMS, and OHSMS, ensuring compliance with ISO certification and stakeholder requirements, and recommended improvements to senior management.
• Conducted comprehensive risk assessments to identify potential threats and developed, consulted on, and implemented effective mitigation plans.
• Performed business impact analyses to evaluate the potential effects of disruptions on critical business operations.
• Participated in and led third-party audits, managed incident responses, prioritized follow-ups based on incident criticality, guided corrective actions, and provided updates to top management.
• Reviewed and advised the Occupational Safety and Health (OSH) Department in developing and implementing systems to enhance workplace safety and compliance.
• Monitored process and organizational performance against KPIs to identify areas for improvement and enhance operational effectiveness as part of continuous improvement efforts.
• Assisted in conducting management review meetings and prepared reports to keep top management updated on the effectiveness of management systems.
• Instituted and maintained an effective email communication program to promote policy use, raise awareness of standards, and communicate new conformance issues and management system updates.
• Maintained and updated performance databases by collecting, inputting, processing, and retrieving data to provide annual performance reviews for all functional levels.
• Assisted leadership in building and implementing business strategies.

• Bachelor of Science (B. Sc.) “Mechanical Engineer (Production Planning)” | 2010 | India.
• Diploma “Occupational Health, Safety and Environmental Management System” | 2017 | India.