Sufiyan Shaikh

Dynamic, accomplished Workforce Management Analyst with 4 years of experience in queue monitoring, adherence management, and real-time outage management. Proficient in scheduling and leading real t ime activities for large-scale accounts, ensuring optimal coverage and service levels. Adept at overseeing a team of Real-Time Analysts, ensuring tasks completion with high accuracy. Committed to exceeding expectations and fostering success in fast-paced, demanding environments. Eager to bring these skills and accomplishments to a Workforce Analyst role.

Dynamic, accomplished Workforce Management Analyst with 4 years of experience in queue monitoring, adherence management, and real-time outage management. Proficient in scheduling and leading real t ime activities for large-scale accounts, ensuring optimal coverage and service levels. Adept at overseeing a team of Real-Time Analysts, ensuring tasks completion with high accuracy. Committed to exceeding expectations and fostering success in fast-paced, demanding environments. Eager to bring these skills and accomplishments to a Workforce Analyst role.

EDUCATION Bachelors in Management Studies Mumbai University, Mumbai 

➢ Major: Marketing Jun 2018 – Feb 2021 

➢ Graduated with distinction, earning an overall CGPI of 9.35 from Mumbai University 

HSC (12th Grade) Maharashtra Board, Mumbai 

➢ Major: Science & IT Jun 2016 – Feb 2017 

➢ Cleared with distinction, earning an overall 61.3% from Maharashtra Board