Suhaib Al Berkawei

experienced Technical Support Specialist with 6 years of career experience in help desk environments and Banking Operations. Highly adept in systems analysis, diagnostics, and troubleshooting and conflict resolution. Exhibits excellent organizational and problem-solving skills,Troubleshooting

Provided in-depth software hardware and network support for incidents and requests that were received on the help desk Provide timely and effective desktop support to end-users via various channels, including in-person, remote, and phone support. Troubleshoot and resolve software and hardware-related issues on Windows operating systems, MS Office, and desktop applications. Troubleshooting problems across both Windows and Mac operating system and applications. Install, configure, and upgrade software applications while ensuring compatibility and compliance with company standards. Diagnose and troubleshoot system and network problems, software faults or hardware complications Provide front line technical support to onsite and remote employees with a sense of urgency and accountability. Support and maintain end user IT equipment’s including PC’s laptops, printers, scanners, etc.. Using JIRA ticketing system to respond and close tickets within the SLA Maintaining diverse hardware, software, and networks supporting 1000+ users. Installing and configuring desktop hardware and peripheral devices, such as networked printers, for local/remote branch offices, performing remote or onsite maintenance. Responsible for Audi Bank & Societe Generale Bank migration systems to Capital bank current systems by preparing all the needed hardware and software for pcs network printers etc. Offer training and guidance to End users on software and hardware usage

bachelor degree in management information system