Suhayl Hendricks

Results-driven Sales Director with over 15 years of experience in enterprise SaaS sales and leadership across Europe, Middle East and Africa. Proven expertise in driving significant client growth, exemplified by achieving over 250% annual sales growth and securing multiple President Club awards. Skilled in building long-lasting C-level relationships and implementing effective sales strategies that enhance customer retention rates. Eager to leverage substantial experience with hunter mentality and technical knowledge to contribute to the success of potential employers. Expert in SaaS, Legaltech, Martech, Fintech, elearning, GRC, AI and Cloud.
 

Senior Regional Account Director - Middle East and Africa
Navex • London
11/2019 – 01/2025
Spearheaded regional sales initiatives across the Middle East and Africa.
Evaluated client requirements, optimising workflows while demonstrating the benefits and value of GRC multi-product SaaS solutions, including compliance e-learning.
Negotiated and drafted agreements, RFPs, and order forms to ensure maximum value for clients.
Cultivated enduring client relationships through excellent communication and interpersonal skills.
Enhanced sales approaches to effectively acquire, develop, and retain customers.
Facilitated training and mentoring for new account executives, boosting overall team performance.
Inspired sales teams, driving continuous strategy improvements via tailored coaching and incentive programmes.
Achieved annual MEA growth exceeding 250% and consistently recognised as a top monthly sales performer.
Honoured as President’s Club Winner in both 2024 and 2023.

Senior Solutions Consultant
Thomson Reuters • Dubai
01/2013 – 07/2019
Led sales for strategic enterprise customers within the region.
Expanded portfolios for law firms, government entities, and corporations in legal, GRC, and financial
solutions across the Middle East, Africa, and Turkey.
Recognised legal and compliance expert, frequently invited to speak at industry events.
Exhibited exceptional product knowledge, resulting in high customer satisfaction levels.
Engaged with internal teams and external stakeholders for effective product configuration, customisation, and implementation.
Achieved recognition as the top legal sales performer in the Middle East for both 2018 and 2019, securing the largest Legal ERP enterprise deal.
Delivered 150% annual revenue growth.
Results-driven Account Director with over 13 years of experience in regional sales leadership across the Middle East and Africa. Proven expertise in driving significant client growth, exemplified by achieving over
250% annual sales growth at Navex and securing multiple President Club awards. Skilled in building long-lasting relationships and implementing effective sales strategies that enhance customer retention rates. Eager to leverage substantial experience in account management and technical onboarding to contribute to the success of potential employers. Expert in SaaS, Legaltech, Martech, Fintech, elearning, GRC and Cloud.

Account Director
Emarsys • London
01/2011 – 01/2013
Managed a team of 10 account executives to meet implementation and account management objectives.
Supported a supplementary technical team, achieving 100% onboarding success and a 50% upsell rate.
Ranked as a top performer within client services, earning a promotion to the leadership team within 6 months.
Surpassed sales targets with a 125% portfolio growth and maintained a 95% client retention rate.

Relationship Manager
Cision Ltd • London
01/2008 – 01/2011
Conducted research to identify opportunities for revenue growth, collaborating with marketing and PS teams.
Scheduled and attended client meetings to foster trusting, long-lasting relationships.
Addressed customer complaints with efficiency and effectiveness, ensuring timely resolutions.
Managed high-profile clients and territories through meticulous planning and strategic engagement.
Achieved an impressive 130% of sales targets.

Information Systems
University of Johannesburg • Johannesburg , South Africa
01/1999 – 12/2001
Achieved Distinction.
Completed a 3-year programme covering programming languages including VB, HTML, ASP, Java, and Data Warehouse.