Suzette Cox

Highly motivated and professional individual with over 10 years of experience in Customer Service, and 3 years in E-commerce and Digital Marketing. I specialized in tasks such as website establishment, meticulous organization, and strategic planning. Detail-oriented and determined to excel with a proven ability to work independently and as part of a team.

E-Commerce Specialist

Helpfuel Services | Sub Company : ROAS Agency | 2021 - Present

• Set up and build Shopify online store from scratch with logo and brand design.
• Efficiently upload products to our Shopify and WordPress platforms, assigning unique SKUs for each item.
• Set competitive prices and implement promotional strategies for the listed products to enhance market visibility.
• Design engaging landing pages and pre-landing pages to improve sales and CPAs, with the use of page builders such as Funnelish and Gem Pages.
• Negotiate favorable terms for both product pricing and shipping rates with suppliers.
• Create, edit and manage Tiktok Ads
• Update, categorize, and maintain the online store, ensuring a seamless and user-friendly experience for customers.
• Support the Front-End team by assisting in the creation and execution of campaigns.

Subject Matter Expert 

Helpfuel Services | 2019 - 2021

• Provided assistance to all channels and campaigns
• Took heightened calls, chats and emails
• Facilitated team meetings and team buildings
• Kept track of updates and schedules of agents
• Gave feedback and performed QA evaluation covering all channels (email, chat, call) to agents under my care
• Keep track and organize agents individual report progress

Customer Service Representative

Helpfuel Services | 2017 - 2019

• Helped customers regarding their order and provide information about the program they have enrolled in
• Handled chats, emails and calls all throughout the day
• Negotiated on refunds
• A consisten QA passer

SAINT JOSEPH INSTITUTE OF TECHNOLOGY

Bachelor in Secondary Education