SYAMA Nandakumar Jayakumari

Dynamic Finance and Operations professional with 10+ years of cross-sector experience spanning healthcare, social care, banking, and multi-division business operations. Known for leading high-performing teams, strengthening financial controls, and elevating service quality in fast-paced, multicultural environments. I bring a unique blend of financial acumen, regulatory compliance expertise, and people-centric leadership, having managed a bank branch with 5,000+ customers and led residential care services to full CQC compliance and 100% occupancy. Skilled in building governance frameworks, optimising budgets, and driving operational excellence that aligns with organisational strategy. Now seeking opportunities in the UAE within Finance, Healthcare Operations, Compliance, or Service Management.

Registered Care Home Manager – Finance and Operations July 2024 – Present - 

Roxy Avenue Golden Nest Care Home Ltd United Kingdom • 

• Provide full operational and financial leadership for a residential mental health service, overseeing budgets, cost control, and resource allocation to ensure safe, high-quality, and cost-effective care. 
• Manage admissions and occupancy strategy, working closely with councils and hospitals to secure funded placements and maintain high utilisation. 
• Strengthen compliance systems (CQC, NHS, GDPR), ensuring zero major breaches and consistent inspection readiness. • Lead recruitment, supervision, and development of multidisciplinary teams, improving rota efficiency and staff performance. 
• Drive a culture of accountability through risk management, incident reporting, and continuous improvement initiatives. 

Care Home Manager - Operations and Compliance Nov 2021 – July 2024 

Connifers Care Ltd United Kingdom

•  Led the service to a “Good” CQC rating across all domains, demonstrating strong governance and operational excellence.
• Managed day-to-day operations, financial oversight, and staffing to ensure safe, compliant service delivery. 
• Delivered 15+ community engagement initiatives, increasing family involvement by 30% and strengthening local partnerships. 
• Chaired health, safety, and quality committees, reducing incident rates by 18% through systematic improvements. 
• Improved mandatory training compliance to 100% and reduced staff turnover by 10%. 

Care Coordinator Oct 2020 - Nov 2021 

Day 2 Day Healthcare (National Care Association), United Kingdom 

• Coordinated daily operations, staff allocation, and multidisciplinary communication for community care services. 
• Ensured compliance with CQC standards, safeguarding protocols, and quality systems. 

Finance Manager (Internship) Sep 2020 -Sep 2021 

Magic Tastes -Neatown Ltd, United Kingdom 

• Managed full financial operations for a multi-division food business (manufacturing, frozen products, distribution, catering). 
• Prepared budgets, forecasts, and cash flow plans to support business continuity. 
• Improved profit margins through accurate product, recipe, and portion costing. 
• Oversaw accounting functions, financial statements, and month-end closing. 
• Strengthened inventory controls, reducing wastage and expiry losses. 
• Supported business expansion decisions through financial modelling and profitability analysis 

Junior Accountant Apr 2020 – October 2021 

TGH Accounting ltd London, United Kingdom

• Maintained accurate bookkeeping and financial records for multiple clients. 
• Prepared financial statements, reconciliations, and audit documentation. 
• Processed AP/AR, VAT/GST filings, and month-end closing activities. 
• Used accounting software such as Tally, QuickBooks, and SAP. 

Bank Manager June 2012 – Oct 2019 

CSB Bank Ltd | India 

• Led financial operations for a branch serving 5,000+ customers, consistently exceeding growth targets by 15%. 
• Mentored and developed 30+ staff, improving performance appraisal outcomes by 25%. 
• Drove business growth across deposits, advances, and bancassurance. 
• Ensured 100% compliance with RBI guidelines, KYC/AML, and audit standards. 
• Strengthened portfolio quality through effective credit appraisal and NPA management 

Sortation Associate (Part-time) Dec 2019 – Apr 2020 

Amazon, United Kingdom 

• Managed logistics tasks including staging, stowing, and quality control. 
• Followed internal compliance and operational protocols.

• Master of Banking & Finance (Kingston University, United Kingdom) 2019 – 2021 
• Level 5 Diploma in Health & Social Care (Qualify, London, United Kingdom) 2020 – 2021
•  Master of Computer Application (Calicut University, India) 2007 - 2011 
• Bachelor of Mathematics (Kerala University, India) 2004 – 2007