Syed ishtiyaq

I am looking for a challenging position, to be a strategic asset and be in a responsible position
with a professional and progressive organization, which carries social responsibilities, which
the provider’s better opportunities for career development

 

Technical Support Associate, Hyderabad - IN
Computer Generated Solutions - CGS Jul 2020 - Mar 2022
CGS is an application, enterprise learning, and business process outsourcing company that supports our clients' most
fundamental business activities.
I am well experienced in working on various verticals, from handling voice processes for North America to working on
system exchange in the DEPOT central repair centers.
Primary Functions/Responsibilities of the last role at CGS:
I used to handle the inbound calls where the clients faced various issues with the device, by troubleshooting.
Analyzing clients' accounts on a daily basis regarding their orders, fraud buyers, general queries, and complaints by
reporting them through calls and emails.
Effectively communicating with clients by providing prompt and efficient service to continually build a platform and
business knowledge to better serve the client by maintaining a positive and professional demeanor by portraying the
company in a positive light.
Use various CGS tools to process orders, repair systems, and track delivery. Acting on investigated transactions
based on established SOPs and tools. Coordinating with other departments to ensure cross-functional success.
Making timely, practical, effective decisions

 

Bachelors of Commerce