Syed Liyakath illmudeen S

Syed Liyakath illmudeen

Dubai, دبي

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engineering Freelancer

About me:

 

An IT Professional with 8 years of experience in Data Center & IT Network Infrastructure with a demonstrated history of working in Telecommunications industry.  Professional experience in Data Center Environment with sound knowledge in Data Center Monitoring & Operations, planning and implementation of Power, Cooling and Network infrastructure. A team player utilizing Excellent Communication and interpersonal skills with a strong analytical mindset to learn quickly, analyze the situation, identifies requirements & provide solutions. 

Well versed in Cisco Routing & Switching, Wireless, security, with specific emphasis in troubleshooting. customer focused, with knowledge of VMware & Certified in CCNA R&S, CCNA Security, FORTINET NSE1,2 & 3, MICROSOFT Azure Cloud Administrator & Multi clouds.

Education:

B.E. (Electronic & Communication) | 2012

From IIET, Chennai 

Experience:

Etisalat Telecommunication 

 

Data Center Monitoring & Operations | Sr. Network Engineer 

Dates Employed Oct 2015 – Present 


Job Responsibilities:


Ensure effective 24/7 monitoring of Data Center facilities and network, which covers 12 colocation Data Centers across UAE and escalate, communicate important DC events and send notifications to concerned.

• Provide efficient & proficient first level Support to data canter customer via email, ITSM Remedy - ticket system, App Dynamic tools & call. Provide Level-2/3 support and troubleshooting to resolve issues.

Produce regular reports on performance and availability of various systems for data canter facility in order to help bench mark and plan for future capacity, availability and performance requirements.

• Support/Troubleshoot/Resolve/Escalate IT Network Connectivity, Security - implementing policies and troubleshoot issues on firewall policy`s, penetration test, VPN and facility issues, and perform root cause analysis.

 Maximize network performance by monitoring, troubleshooting network problems, and outages, Secure network systems by establishing and enforcing policies and defining and monitoring access

• Assist customer in fault diagnosis and troubleshoot all network issues like latency – local & international links, packet drop, BGP, peering issue, Routing issue, browsing issue, VPN issue, Network Slowness, Blacklisted IP, physical issues with efficient & quickly resolve within KPI and escalate to concern team if require some changes.

•  Manage DNS Records via DNP Tool and Responsible to prepare Incidents reports for unplanned incidents, DDoS Attack & send SMS notifications to Management.

• Prepare and validate different types of reports (e.g. KPI, Availability, Humidity & Temperature, Bandwidth traffic Utilization, on Customer specific, etc.)

Monitor, diagnose, and resolve complex network issues and administer servers, networks, and applications such as DNS, FTP, and Web using App Dynamic Tool.

Manage facility monitoring systems/Tools using of Data Canter Infrastructure systems like DCIM, UFM, Cacti Network analytical graph, EXPO 2020- monitor`s white space facilities (Power, Cooling, Space, Temp, CCTV, Fire Suppression, Water leakage. etc.) of existing 12 Data centers in UAE

Direct Report/Escalate to Management in case of any major activities, emergency, major planned or unplanned outages/Hazardous.

• Expert Level experience in managing and administering Switches such as Cisco Catalyst and Nexus, routers, switches including Net Scout Packet Flow, Network Performance Tuning.

• Expert level knowledge of Network protocols, packet filtering & Wire Shark. 

• Handle all type of network & security issue and resolve with in resolution time as per SLA. Monitor and report any abnormality within a response time on KPI. Identify and resolve the issue on time to avoid breach.

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