Syed Mohib

Experienced Human Resources Manager with a demonstrated history of working in the interior fit-out industry. Skilled in Operations Management, Service-Level Agreements (SLA), Contact Centers, Management, and Management Information Systems (MIS). Strong human resources professional with a B. A (Hons) focused in History from Sri Venkateswara College - New Delhi. My goal is to obtain a position as a Human Resource Manager, a position that will offer an opportunity to fully utilize my experience and skills to help the organization in providing efficient human resource services as well as achieving the organization's overall objective.

Manager HR Operations and Administration| Spacedge Decorations W.L.L| Doha, Qatar
June 2019 - June 2021
Responsibilities:
Consulting with a range of the organisation’s departments to implement the company policy and HR processes
Participating in meetings, investigations and consultations
Providing support to all employees on ‘long-term sick’ or with challenging medical issues and organising their duties appropriately
Promote and guide continuous professional and personal development of team members
Improve knowledge management, customer-centric support, and issue problem-solving
Coordinate improvement programs for global support processes and procedures
Provide leadership in problem-solving, including proposing and discussing fixes
 

Manager HR Operations | Option One Co. W.L.L.| Doha, Qatar
July 2014 – May 2019
Responsibilities:
Dealing with general HR issues such as annual leave, bereavement, maternity, paternity, flexible working requests, timesheets, etc. on a daily basis
Implementing disciplinary action
Managing payroll systems and advising staff on remuneration packages
Developing and administering HR strategies to improve working environments
Encouraging diversity and promoting equal opportunities in the workplace
Implementing employment law and workplace regulations
Taking notes during meetings and writing minutes of the meeting afterwards
Capacity planning for squads to maintain smooth operations within project
Client relationship and escalation management to ensure effective deliverables
Responsible for performance Management activities Goal setting
Driving process improvement and effectively managing changes
Stakeholder Management
 

Center Head & Operations Manager| Access Infrastructure & Telecommunication Pvt. Ltd| Kashmir, India
June 2009 – March 2014
Responsibilities:
Recruiting, short-listing, interviewing and training new staff members
Supervision & control of regular operations of the process.
Worked on effective strategies and planning / implementation to deliver on or before deadlines
Assisting in the administration of company policy and HR procedures
Dealing with employee grievances, reporting complaints to senior managers
Producing handbooks and employment information booklets
 

Manager HR Operations| Darriche W.L.L.| Doha, Qatar
Oct 2011 – Feb 2012
Responsibilities:
Monitored performance levels, expectations and goals. Served as point of contact for resolution of escalated issues and complex scenarios
Producing HR statistical reports (headcount, absenteeism, leavers, etc.)
Checking Passports / ID Cards to validate a candidate’s right to work globally
Recruiting, short-listing, interviewing, onboarding and training new staff members
Writing contracts of documents and sending out offers to the potential clients
Updating, maintaining and auditing of personal data for all the employees
 

Customer Care Supervisor | vCustomer Services India Pvt. Ltd | New Delhi, India
Dec 2005 – Jan 2008
Responsibilities:
General Admin duties; regularly making and answering phone calls, sending out emails to staff, taking minutes, printing, photocopying, filing, etc.
Creating, maintaining and analyzing service level and sales reports.
Maintaining team attendance and creating weekly roster.
Checking and analyzing agent performance, conducting one to one feedback sessions with agents and monitoring calls, emails and chats.
Maintaining account information like teams login ids to the tools used, headcount & attrition data.
Selected for training program and further acquisition of business from the client, which was to take place.

B.A. (Hons) History in 2005
Higher Secondary-II in 2002