Tahir Lamture

Results-oriented Cluster Assistant Credit Manager with 18 years of experience in the hospitality industry, including 13 years of experience in credit management, seeking to advance to a senior credit management role. Proven track record of effectively managing credit operations, driving financial success, and optimizing cash flow. Expertise in assessing creditworthiness, implementing credit control policies, negotiating with clients, and resolving disputes. Strong communication and leadership skills, with a focus on delivering exceptional customer service while ensuring compliance with industry regulations. Additionally, holds a valid UAE driving license, offering enhanced mobility and flexibility for client visits.

CAREER HIGHLIGHTS

• Successfully revitalized Meydan Hotel's credit operation within a six-month timeframe, achieving a remarkable 30% improvement in collections results while maintaining a past-due billing rate of less than 5% at the close of each month.
• Engaged in cross-functional collaboration with various departments to identify and rectify billing errors, guaranteeing accurate alignment of invoices with customer purchase orders for seamless billing and collections processes.
• Developed and implemented a new credit policy that improved the hotel's risk management posture.
• Built strong relationships with key clients, leading to increased sales and revenue.
• Effectively persuaded the clients to embrace e-invoicing and advocated for bank transfer payments, resulting in significant time and energy savings.
• Successfully engaged in negotiations with Network International, resulting in a notable reduction of the credit card commission percentage.
• Successfully managed the credit accounts of guests during the Dubai World Cup, ensuring timely and accurate payments while maintaining a high level of customer satisfaction.
• Expertly managed credit accounts for large groups and events, more than 5000+ guests, ensuring accurate billing and timely payments.
• Consistently received positive customer feedback for providing excellent customer service and resolving disputes quickly and efficiently.

PROFESSIONAL OVERVIEW

CLUSTER ASSISTANT CREDIT MANAGER – The Meydan Hotel (April 2020 - Present) 

                                                                        – Meydan Golf Course (January 2021 - Present)

• Owned complete responsibility for all credit-related activities including evaluating and approving credit applications, setting credit limits, monitoring customer payment patterns, managing collections etc.
• Reduced bad debt by 20% by implementing a rigorous customer follow-up strategy.
• Surpassed the industry standard for average collection period by achieving 40 days.
• Mitigated the risk of revenue loss and enhanced profitability by diligently reviewing the Guest Ledger High Balance Report daily.
• Thoroughly examined paymaster accounts to ensure compliance with the company's policy and procedure.
• Implemented a streamlined and meticulous system for billing invoices and monitoring credit limits.
• Organized monthly credit meeting with concern department heads to discuss and resolve credit and collection issues and assigned tasks with clear deadlines.
• Posted payments, allocated them accurately, and ensured that there were no open credits.
• Reconciled credit card payments daily and ensured that rates charged to clients were as per contract.
• Visited regular clients to enhance business relationships and visited large account clients to recover outstanding payments.
• Ensured that monthly average collection was at a minimum.
• Ensured that a reserve for doubtful accounts was kept in accordance with company policy and that the bad debt reserve report agreed with the general ledger.
• Demonstrated strong financial acumen and attention to detail by monitoring daily event forecasts and ensuring that deposits were received as per the agreement.
• Demonstrated a proactive approach by conducting comprehensive research on regulatory changes and aligning decisions with current industry trends.
• Successfully led and executed all internal and external audits for the hotel credit operations, resulting in a clean audit opinion each year.

ACCOUNTS RECEIVABLE SUPERVISOR – (CORINTHIA) The Meydan Hotel - Feb. 2017 - Mar. 2020

ACCOUNTS RECEIVABLE ASSISTANT - The Meydan Hotel - Jan. 2015 - Jan. 2017

GENERAL CASHIER - The Meydan Hotel - Nov. 2012 - Dec. 2014 

OUTLET CASHIER – (JUMEIRAH) Meydan Hotel (Jan. 2010 - Oct. 2012)

Hotel Management and Catering Technology