Tala Dana

18 YEARS OF EXPERIENCE

OBJECTIVE
To obtain a challenging position in a healthcare facility of repute, where I can manage and supervise all clinical and functional activities to ensure smooth and efficient running of the facility.
SUMMARY OF SKILLS
Interpersonal
 Excellent verbal and written communication skills
 Posses project, product, and team management aptitude
 Proven competency in working with others in a team effort
 Empathetic listener and persuasive speaker
 Team player and work under pressure.
Skills
 Ability to work independently and as a part of a team
 Ability to manage time and priorities effectively to meet deadlines.
 Strong attention to detail and commitment to producing accurate and high quality work.
 Process excellent communication skills, leadership and organization skills.
 Ability to be attuned to the demands and desires of the customers.
WORK EXPERIENCE
November 2019 – Currently Emirates Hospital Clinics
Head of Operations and Business Development Manager
Emirates Hospital Clinics and Emirates SportsMed- Palm Jumeirah
Head of Aesthetic, Dermatology, Cosmetology and Laser Department
 Developing growth strategies and plans
 Reporting on Success and Areas needing improvements
 Increasing patients base
 Identifying Strength and Patients needs
 Designing and implement business strategies to help the clinic meet organization goals
 Managing Staff by assigning and delegating tasks as needed.
 Developing protocols and procedures to improve staff productivity
 Ensuring that all policies and procedures function in accordance to DHA regulations
 Maintain compliance with all skin care policies, procedures, and regulations. Create
new policies as needed within the skin care department.
 Assist in recruitment, retention, and performance reviews related to the skin care
Department
 Providing training for cosmetologist and the Laser technicians
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April 2018 – October 2019 Saudi German Hospital-Clinics - Dubai
Business Development and Clinic Operations Manager
 Developed and executed Business and marketing plans to ensure the profit growth and expansion of company products and services.
 Analyzed, and monitored financial, technological and demographic factors so that market opportunities may be capitalized on the effects of competitive activity may be minimized.
 Plan and oversee the organization's advertising and promotion activities
 Reported on successes and areas needing improvements
 Identified business strengths and customer needs
 Prepared marketing activity reports
February 2016- March 2018 Beauty Skin Technology Training center - Dubai
Aesthetic Training manager
 Teach students the practices of skin care, Cosmetology, Aesthetic and body treatments.
 Prepared the students for passing the DHA licensing exam for estheticians or cosmetologists.
 Explained for Facial procedures and Body Treatment (Slimming and body wrapping).
June 2014- January 2016 Emirates Hospitals Wellness & Obesity - Dubai
Business Development and Clinic Operations Manager
Bariatric and General Surgery, Plastic Surgery, Dermatology, Dental Spa, Cosmetology and Laser Procedures, Psychology, Dietitian, Physical Therapy.
 Set up the clinic and ensured the efficient running of the Clinic optimizing customer and doctor experience, driving sales and effectively managing staff  Provided excellent patient care, continuously thriving to exceed patients expectations  Having full control of the clinics diaries ensuring that demand is met by increasing doctor days and changing working patterns in an efficient manner  Maintained high standard by ensuring all company policies are adhered to
 Evaluated and Upgraded all technical skills of specialists involved in service delivery  Ensured Weekly meetings take place with the team to review performance and agree remedial action.  Supported staff with development, and ensuring mandatory training is attended by all staff  Managed client complaints as per complaints procedure.
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April 2011- May 2014 VLCC International – Sheikh zayed Branch
(Wellness Center and Medical Spa) Dubai-UAE
Branch Manager
 Used relevant quality tools and making sure staff understand how to improve the Business
 Worked with Purchasing Staff to establish quality requirement from suppliers.
 Trained and supervising the staff to ensure quality treatments and customer satisfaction.
 Increased profitability by keeping expenses in check yet building on Service Quality
 Evaluated and Upgraded all technical skills of specialists involved in service delivery
 Handled Customer Complaints
 Implemented initiatives in Dermatology, Slimming, Beauty services and products in conjunction with the respective department in charges & Sales Manager to meet growth opportunities.
September 2008- March 2011 Obagi Medical
Al Ain, UAE
Business Development and Clinic operations Manager
 Set up a new clinic In Al Ain and responsible for the overall management of the business operations through the coordinated efforts of the staff
 Field and attempt to resolve concerns or complaints from multiple sources including patients, staff and physicians
 Ensured the payroll labor laws related to regulations and coordinating the payroll functions to ensure that internal controls have been established.
 Monitored standard of service continuously in line with HAAD requirements.
 Recruit qualified staff and physicians and evaluate performance of staff on an ongoing basis in accordance with applicable performance standards.
 Supervised and managing the daily activities of the staff
 Responsible for induction and training programs of all new hires.
October 2006 – July 2008 Cosmesurge Medical center Dubai- UAE
Cosmetologist and Laser technician
 Analyzed patient's skin, performing services such as Pigmentation Treatment, Acne Treatment, Anti- Aging Treatment, Eye Treatment, Chemical peel, Green Peel, Microdermabrassion, Deep cleansing, Light therapy, collagen treatment, lifting face treatment, eye lifting treatment, IPL skin rejuvenation , Mesotherapy , LPG cellulite Treatment , Proslimet Slimming Treatment, IPL Ellipse Hair removal

Bachelors in Business administration