Tawanda Nyamutsambira

A passionate , highly dedicated waiter with more than one year of experience in food and beverage service industry. Committed to delivering first class, helpful , fast and accurate service to customers. Demonstrates active listening and communication skills to ensure customers are satisfied and happy. Experienced in various setting including family restaurant, bars , banquets and room service. Comfortable serving customers of various age range and background. Determined team player striving to deliver the highest quality service alongside food service staff.

As a Waiter i used to;

Check bookings ,meet and greet visitors in a friendly manner, direct customers to correct outlets and answered their questions politely as well as addressing their concerns and special request in a professional and personable manner.

Completing food and beverage service duties in a high-end hotel offering more then six cuisines , specializing in international and arabic.

Effectively providing special service and upselling selected menu items to reduce waste and increase profits.

Excelling in a challenging , high volume environment.

Managing closing duties including reconciliation of till, never recording shortfalls.

Preparing all the mise en place, cleaning tables, bar and equipment to ensure health and safety.

Opening bar in mornings and closing in evenings , adhering to security policies.

Respond to customer's emails and telephone calls to resolve problems such as wrong orders , delivery issues, payments, exchange and refunds.

Ordinary level certificate in secondary school