Trinny Jane Gallego

A confident individual who acknowledge her imperfections and always pushes herself to keep on learning and growing, professionally and personally.

Supervisor 2018- Present | NoorLounge, Mandarin Oriental
Jumeira Dubai)

 Responsible for the smooth and efficient operation running of 100+
covered restaurants, ensuring that all standards and SOP outlined in the
department are strictly adhered to. 
 Handling 25+ team members under my supervision and guidance for
always implementing professional manners and efficient operation over
quality results by studying, evaluating, and redesigning processes;
implementing changes; maintaining and improving the appearance of
the Mandarin Cake Shop. 
 Conducting training for all food and beverage related topics for all team
members.

Hostess 02/2017–11/2018
Mazina | The Address Dubai Marina

 Replying and sending emails as per guest needs.
 Working as a Hostess and dealing with guests for reservation and for
restaurant query.
 Calling regular guests for upcoming promotion and inviting them to join.
 Checks customer satisfaction regularly.
 Responds promptly to guest concerns.

Hostess 07/2015 – 12/2016
Peppercrab | Grand Hyatt Hotel Dubai

 Attending the guest, by following the set standards.
 Working as a Hostess and dealing with guests for reservation and for
restaurant query.
 Knowledgeable in micros, responsible for sales.
 Maintains complete knowledge of the features, services, rates and
promotions at the restaurant and at the hotel.

Waitress 01/2014 – 07/2015
The Market Cafe | Grand Hyatt Hotel Dubai

 Have a good understanding of the outlet’s concept and food and beverage
offerings and be able to verbally explain those to guests.
 Properly up-sell services and products to our guests at all times,
enhancing service and generating increased revenue.
 Ensure all dishes are presented in compliance with hotel standards and
food & beverage specifications.
 Be committed to being a team player; proactively cooperating and
supporting colleagues in operational tasks.
 Have a natural, warm smile and a friendly and passionate approach
towards guests.

2008 - 2010
UNIVERSITY OF ST. LA SALLE 
BS Hotel and Restaurant
Management