
Trinny Jane Gallego
Tourism / Travel / Hospitality
About Trinny Jane Gallego:
A confident individual who acknowledge her imperfections and always pushes herself to keep on learning and growing, professionally and personally.
Experience
Supervisor 2018- Present | NoorLounge, Mandarin Oriental
Jumeira Dubai)
Responsible for the smooth and efficient operation running of 100+
covered restaurants, ensuring that all standards and SOP outlined in the
department are strictly adhered to.
Handling 25+ team members under my supervision and guidance for
always implementing professional manners and efficient operation over
quality results by studying, evaluating, and redesigning processes;
implementing changes; maintaining and improving the appearance of
the Mandarin Cake Shop.
Conducting training for all food and beverage related topics for all team
members.
Hostess 02/2017–11/2018
Mazina | The Address Dubai Marina
Replying and sending emails as per guest needs.
Working as a Hostess and dealing with guests for reservation and for
restaurant query.
Calling regular guests for upcoming promotion and inviting them to join.
Checks customer satisfaction regularly.
Responds promptly to guest concerns.
Hostess 07/2015 – 12/2016
Peppercrab | Grand Hyatt Hotel Dubai
Attending the guest, by following the set standards.
Working as a Hostess and dealing with guests for reservation and for
restaurant query.
Knowledgeable in micros, responsible for sales.
Maintains complete knowledge of the features, services, rates and
promotions at the restaurant and at the hotel.
Waitress 01/2014 – 07/2015
The Market Cafe | Grand Hyatt Hotel Dubai
Have a good understanding of the outlet’s concept and food and beverage
offerings and be able to verbally explain those to guests.
Properly up-sell services and products to our guests at all times,
enhancing service and generating increased revenue.
Ensure all dishes are presented in compliance with hotel standards and
food & beverage specifications.
Be committed to being a team player; proactively cooperating and
supporting colleagues in operational tasks.
Have a natural, warm smile and a friendly and passionate approach
towards guests.
Education
2008 - 2010
UNIVERSITY OF ST. LA SALLE
BS Hotel and Restaurant
Management
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