Waqar Ahmad

To chase the field with full zeal and caliber, and to exhibit my maximum potentiality in terms of creativity, innovation, hard work and thereby be an asset to organization. Look forward to work in a professional environment, conductive for gaining professional experience and development. More than 10 years of experience in System Administration and Technical support.

 Installing, configuring, and maintaining and troubleshooting computer platforms Windows XP/Vista/7/8/11  Managing users and groups as per organizational policy with Windows Active Directory domain service.  Standard system administration duties including server install, System/Application install and patch management, Windows problem determination and resolution, log analysis, etc.  Create and maintain comprehensive documentation as it relates to server and network topology, equipment, and configurations.  Installation and support of Server Software/Hardware.  Managing users and groups as per organizational policy with Windows Active Directory domain service.  Installing configuring and managing DNS, DHCP and File servers  Planning, Deploying and Configuring Microsoft Exchange Server 2010/2012/2016  Knowledge of Mailbox, Client Access, Hub Transport, Edge and Unified Messaging Servers  Implementing Client-side Features Outlook Web App and RBAC  Controlling Mailbox Growth, Personal Folders, Public Folders and PST Files  Create, Modify and Deleting User Mailboxes and Group Accounts  Trouble shooting whenever required.  Expertise in implementing Active Directory Service.  Expertise in installing, configuring, and administrating Certificate Authority.  Using Office365 platform  Implement, troubleshoot, analyze, and maintain the IT Infrastructure including network connectivity and utilization, Windows server administration, performance tuning, backup and restore.  Asset, Inventory and License Management for Desktop, Servers, Networking devices, IT peripherals.  Troubleshooting On office 365 and Microsoft Windows 10.  Installation of Antivirus Software’s (Symantec Antivirus and Malware Byte) on Server and Client PC’s.  Preparation of Daily/Weekly/Monthly reports.

 Lead & manage a team of Desktop Support, including all desktop  Laptops, mobile device, associated peripheral devices & software  Led weekly team meetings to discuss current events and updates.  Mac OS installation & Configuration  Maintaining and Troubleshooting Network Printer HP Samsung Kyocera  Microsoft Office 365 support and troubleshooting.  Remote troubleshooting of servers’ & Windows & Mac devices.  Outlooking configuration and troubleshooting.  Monitor the Service Desk ticket queue and work tickets throughout assigned shift.  Supporting the staff & Students  Maintenance and monitoring of computer Networks and system.  Logging the queries of customers and employees.  Analysis of the logs to discovery any underlying issues of trends  Diagnosing and solving hardware or software faults.  Testing and Evaluation new technology.  Performing electrical safety checks on the company’s computer  Responding to Call-out in a timely Fashion.  Implement Print network Management System with Samsung & HP