Zafar Sharief

Customer-focused Customer Service Representative with over 3 years of experience in customer service, call handling, and conflict resolution. Skilled in managing inbound and outbound calls, resolving customer’s inquiries with 90% efficiency, and maintaining CRM accuracy. Proficient in MS Office and call center tools. Known for professionalism, empathy, and composure in fast-paced, high-pressure environments. 

Customer-focused Customer Service Representative with over 3 years of experience in customer service, call handling, and conflict resolution. Skilled in managing inbound and outbound calls, resolving customer’s inquiries with 90% efficiency, and maintaining CRM accuracy. Proficient in MS Office and call center tools. Known for professionalism, empathy, and composure in fast-paced, high-pressure environments. 

I hold a Bachelor’s degree in Commerce, which has strengthened my analytical, communication, and organizational skills. My education has helped me understand business operations and client relations, which I effectively apply in customer service and sales roles.