Zafar Sharief
Customer Service / Support
About Zafar Sharief:
Customer-focused Customer Service Representative with over 3 years of experience in customer service, call handling, and conflict resolution. Skilled in managing inbound and outbound calls, resolving customer’s inquiries with 90% efficiency, and maintaining CRM accuracy. Proficient in MS Office and call center tools. Known for professionalism, empathy, and composure in fast-paced, high-pressure environments.
Experience
Customer-focused Customer Service Representative with over 3 years of experience in customer service, call handling, and conflict resolution. Skilled in managing inbound and outbound calls, resolving customer’s inquiries with 90% efficiency, and maintaining CRM accuracy. Proficient in MS Office and call center tools. Known for professionalism, empathy, and composure in fast-paced, high-pressure environments.
Education
I hold a Bachelor’s degree in Commerce, which has strengthened my analytical, communication, and organizational skills. My education has helped me understand business operations and client relations, which I effectively apply in customer service and sales roles.
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