Zeineb Kesraoui

An experienced Key Account Manager who is responsible for achieving sales quota and assigned strategic account objectives.
The Key Account Manager represents the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned
customers’ needs and expectations are met by the company.

Pacman Middle East LLC
Senior Key Account Manager Oct 2015 - Present
Dubai, United Arab Emirates
• Develop new business within the existing customer portfolio, specifically focusing on major key accounts.
• Establishe productive, professional relationships with key personnel in assigned customer accounts.
• Coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.
• Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts.
• Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
• Proactively assesse, clarify, and validate customer needs on an ongoing basis.
• Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
• Complete strategic customer account plans that meet company standards.
• Maintain high customer satisfaction ratings that meet company standards.

Bachelor degree in Web Marketing at Economical and Business School of Tunis