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I bring over 9 years of luxury retail experience, with proven expertise in customer relationship management and luxury sales excellence. My track record includes substantial sales growth and leadership in crafting bespoke jewelry experiences. 
 

Developed a personal clientele through successful networking and clienteling, resulting in a 20% boost in sales referrals.

Led the store in upselling additional pieces and care plans, contributing to a 15% increase in average transaction value.

Initiated a store-wide training program on the latest trends in luxury jewelry, enhancing team product knowledge by 40%.

Pioneered a bespoke jewelry design service, successfully building relationships with about 100+ high-value clients annually.

Orchestrated in-store events aimed at client engagement and satisfaction, leading to a repeat business rate increase of 30%.

Championed a collaborative sales approach, reducing customer wait times and improving overall service efficiency. 
 

Mastered product knowledge on over 500+ unique Cartier pieces, translating complex craftsmanship into customer value.

Cultivated a VIP customer portfolio, driving a personal sales volume of over $2 million annually.

Instrumental in launching a digital catalog, improving customer access and resulting in a 25% increase in online inquiries.

Managed after-sales service communications, maintaining a 95% satisfaction rate for customer peace of mind and loyalty.

Curated a luxury experience for every customer by personalizing store visits based on their preferences and purchase history 
 

Achieved a consistent yearly growth in account value by 10%, surpassing sales targets each quarter.

Implemented a client relationship management system, improving follow-up accuracy and frequency.

Coordinated with the design team on custom requests, ensuring a high client satisfaction rate.

Fostered connections with industry influencers, leading to increased brand visibility and event attendance. 
 

+2  & Diploma in Tally