Service Advisor - Dubai, United Arab Emirates - Juma Al Majid Holding Group

Juma Al Majid Holding Group
Juma Al Majid Holding Group
Verified Company
Dubai, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

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Description

Job Information:

Industry

  • AutomotiveCity
  • DubaiState/Province
  • Dubayy (Dubai)Country
  • United Arab EmiratesZip/Postal Code

Receives & serves customers' following companies' & manufacturers' procedures in order to sustain a positive service experience to each customer.


  • Solves customers' complaints to keep a high level of customer satisfaction.
  • Up sells added value services to maximize revenue to service center.
  • Updates customers' information on system for reliable CRM data.
  • Reviews outstanding repair orders continuously for closing & settlement.
  • Attends training programs to improve skills & competencies
  • Feeds back ideas/suggestions to improve customers' service processes & increase revenue.
  • Advises customer the feasibility of car trade in when repair costs become high as to get customer's trust & loyalty.

Requirements:


  • High School graduated or educational courses related to customer service.
  • 3 years experience in customer service (preferred with any Automotive Agency/Dealer).
  • Excellent communication skills in English (additional Arabic language is preferred).
  • Smart Appearance
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