Live Chat Agent - Dubai, United Arab Emirates - careem

Description

Responsibilities:

• Respond to customer inquiries via live chat in a timely and professional manner

• Troubleshoot customer issues and provide technical support

• Follow up with customers to ensure their satisfaction

• Monitor customer feedback and provide feedback to management

• Maintain customer records and update customer information

• Provide customer service training to new agents

• Assist with other customer service related tasks as needed Requirements:
• At least 4 years of relevant experience

• Good level of project management skills

• Excellent communication and customer service skills

• Ability to work independently and as part of a team

• Ability to multitask and prioritize tasks

• Proficiency in English

• Knowledge of customer service software Salary Range: in local currency This is a Part-Time positio