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- 10+ years of experience in implementing large UC & CC platforms in enterprise accounts spread across multiple Geos and having 1000+ users
- Deep knowledge and experience in Avaya & Genesys both on-prem/hybrid & cloud and transitioning between them
- Comprehensive knowledge of technologies found commonly in a Contact Center environment including DBs, Cloud Hosting, Microsoft OS both Client and Server, Microsoft Office, Web based Application/Interfaces and how they integrate with the core platform
- Working knowledge of adjunct solutions like SBC, WFM, Loggers, RPAs, Collaboration, Hosting, Monitoring & AV devices.
- Customer Facing abilities to explain to end-user in non-technical language and connect with business objectives.
- Certifications & Training from relevant OEMs
- Manage Support function independently with ticket management, tracking & documentation.
- Strong learning & self-education skills with support from partners, vendors and OEMs
- Strong analytical, reasoning and organizational and project task management skills with exceptional attention to detail and follow through, including proper documentation along with good communication & time management skills
Service Delivery Lead - Dubai, United Arab Emirates - Black Box
Description
Roles & Responsibilities :