Junior CRM Analyst - Dubai, United Arab Emirates - MERAKI GROUP

MERAKI GROUP
MERAKI GROUP
Verified Company
Dubai, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

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Ahmed Al-Mansouri

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Description

As the Junior CRM Analyst, you will be responsible for maintaining and administering the CRM Software, managing customer database to ensure the proper functioning of the CRM and maintain the integrity of the data therein by working closely with the Senior Manager - Strategy and Analytics.


Role and Responsibilities

Support day-to-day operations of the CRM activity, including:

  • Configuring the CRM as per requirements of relevant stakeholders.
  • Assist in the preparation of analysis and business reports; this will include both marketing and sales data.
  • Responsible for database health and maintenance (inc. customer data cleansing)
  • Supporting team to ensure the business has a clear understanding of customer behavior.
  • Work closely with Marketing and Sales Team to ensure aspects of the sales process along with the customer communication is set up and tracked appropriately in the CRM Software.
  • Working with the Sales Managers to rotate prospects among Property Consultants as required.
  • Assist in the organization, planning and production of adhoc communications to customers
  • General administrative tasks and team support

Required Skills and Experience

  • A team player with good planning and organizational skills and the ability to manage own workload
  • Must be quantitatively oriented with a basic knowledge of basic statistics and analytics. Preferably a degree in Business, Statistics or Computer Science Engineering.
  • Must be very proficient in using Microsoft Excel (Pivot Tables, Tables etc.), Word, and Power Point
  • Prior knowledge of Sales and Marketing process especially in Real Estate a plus.
  • High levels of accuracy and attention to detail
  • Ability to demonstrate strong written, verbal communication and presentation skills
  • Selfstarter who can plan and execute own work and keep management abreast of progress appropriately
  • Ability to deliver to tight deadlines

Salary:
AED6, AED7,000.00 per month
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