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- To ensure that all ambassadors are updated with the latest administrative, organizational, operational or other changes and news.
- To be updated with the competitors' offerings and rates.
- To make regular room inspections and liaise with the Housekeeping Department on deviation from standard set-ups.
- To liaise with Housekeeping Department on the scheduling of rooms for maintenance programs.
- To liaise closely with the Sales, Revenue and Reservations on rate management.
- To conduct a daily line up briefing with the Front Office section heads to recapitulate tasks and activity.
- To attend any inter-departmental meeting using this opportunity to encourage the interactivity with the Front Office team and to review the operational standards and procedures.
- To share daily activity highlights with the Director of Rooms, including internal and external guest opportunities.
- To assist the Director of Rooms in fulfilling administrative responsibilities and monitoring activities. To replace him whenever needed.
- To entertain regular and potential clients.
- To ensure the Accor loyalty programs are promoted and to build strong and long-term relationships with the guests.
- To be an ambassador of the Front Office and of the hotel, in and outside the work place.
- To ensure uncompromising levels of cleanliness and maintenance through each ambassador's responsibility.
- To ensure a proper use of the telephone etiquette as per Sofitel standards.
- To escort the guests rather than pointing out directions.
- To interview potential candidates and to assist in new ambassadors integration in liaison with the HR Department.
- To create an atmosphere of high morale and a happy working relationship among the ambassador.
Front Office Manager - Ras Al Khaimah, United Arab Emirates - Hotel Chadstone Melbourne MGallery
